Citi MYS CTSM KL - Operational Risk Specialist (KYC BSU) in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18016858



  • Develop strong working relationships with the Relationship Managers (RMs)

  • Provide feedback to RMs on changes/updates to KYC Records

  • Understand Compliance defined standards for applicable client types and any country specific requirements

  • Perform comprehensive review of KYC Records as per defined policies, requirements and process steps

  • As a country coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements

  • Help identify process improvements

  • Maintain visibility of KYC Records through end-to-end process

  • Manage KYC Record status updates and rejection reasons if any through tracking tool

  • Escalate KYC Records to TLs as per the expediter process when there is delay in response from RMs – submission and action on rejected KYC Records

  • Help identify training areas for RM/RM support

  • Organize periodic trainings for RMs/RM support to help improve KYC Record making quality (including on major rejection reasons)


  • Promptly escalate issues and concerns to respective Team Lead(s)

  • Actively participate in daily team huddles; be prepared with day-to-day planning

  • Track individual performance and operational metrics on a daily basis

  • Keep Workflow Tool updated on the status of checking of their respective CCB


Qualitative Dimensions and Requirements:

  • 1-2 years of work experience with basic understanding of relevant banking practices, corporate policies and compliance requirements

  • Good command of reading and writing in English (Mandarin/Cantonese language will be an advantage)

  • Good PC skills with ability to pick up new software systems

  • Cooperative and proactive with high sense of responsibility and teamwork

  • Ability to work under pressure and in a volatile environment

  • Attention to details with high accuracy in work; strive for process improvement

  • Display the ability to prioritize effectively in order to meet routine processing deadlines

  • Flexible enough to work as per business timings