Citi ICRM Communications and Stakeholder Engagement Manager in Tampa, Florida

  • Primary Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18016959


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explain what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Independent Compliance Risk Management (ICRM) is a global organization of over 2400 professionals covering Citi's global businesses and service to clients and customers in over 180 countries. Citi's ICRM’s objectives are to i) Facilitate Responsible finance, ii) Drive and embed a compliance risk culture throughout the organization iii) Maintain a framework that provides reasonable assurance and facilitates firm-wide compliance with local, national, or cross-border laws, rules, or regulations, Citi’s internal policies and procedures, and relevant standards of conduct and iv) Protect Citi by managing compliance risk across products, business lines, legal entities and geographies, supported by globally consistent systems and processes.

The Senior Compliance Officer of Change and Engagement is an individual contributor responsible for supporting a wide range of activities managed by the ICRM COO office. Responsibilities include execution and administration for governance committees, internal meetings, projects and communications. The candidate will also support the COO Compliance Director in managing team workflow, day-to-day activities and administrative matters. The person filling this role will need to be a self-starter, capable of owning end-to-end processes, and be a self-motivated and disciplined learner to contribute to the advancement of departmental programs and in turn, advancement for the individual. They will have the opportunity to interact directly with senior management, utilize and sharpen project management, presentation and writing skills, enhance knowledge about compliance, work as part of a global team and own individual projects. It is essential that this person is able to utilize sound judgment to ‘connect the dots’ between various internal and external sources when preparing materials and conducting projects, develop strategic messaging, and that this person is able to work on multiple projects simultaneously under deadline pressure. The ICRM COO office is very much a teamwork environment and the person filling this role will want to pitch in wherever needed and will thrive as part of an integrated team.

Key Responsibilities:

  • Execution and full support of activities for: governance committees and forums (e.g., Global Regulatory Compliance Committee, Business Risk and Control Committee); internal meetings (e.g., Town Halls, Leadership Meetings, Annual Planning Session); regulator meetings; employee engagement initiatives; and projects. Responsibilities include communications and end-to-end process, logistics (including venue reservations, audio/video conferencing and WebEx) and administration support, maintaining calendars, developing agendas, preparation of decks, collecting and distributing meeting materials in a timely manner, assistance in taking of minutes, etc.;

  • Draft, edit, format and distribute Global ICRM Compliance communications and presentations (e.g., internal compliance communications from the Chief Compliance Officer, Compliance submission for the Global Business Risk and Control Committee and Board/Audit Committee; Organizational Announcements and mid-year and annual Compliance announcements.) This involves significant coordination with Global ICRM teams and diligent attention to detail and follow up;

  • Process and development of strategic messaging that connects content between programs for Citi Chief Compliance Officer “talking points” during governance meetings, reporting decks, annual Compliance statements, and other communications;

  • Development and execution of a strategic communication plan including innovative ideas and initiatives across multiple platforms, including announcements, videos, newsletters, etc.;

  • Assist with and manage departmental projects and initiatives;

  • Maintain departmental mailboxes, public folders and distribution lists;

  • Initiate updates to ICRM Compliance intranet and SharePoint sites, including design enhancements.

  • Serve as communications liaison for VOE committee and oversee employee recognition programs;

  • Support ICRM COO with team projects, presentations, administrative and logistics functions, day-to-day activities, managing team workflow, and meetings, as needed;

  • Serve as point of contact for requests for information, respond to inquiries and resolve problems;

  • Own selected projects and track projects to ensure progress against deadlines.


  • 7+ years’ experience in Strategy, Communications and Project Management in financial services or support of Global Functions at a global corporation or communications agency (Compliance, Risk or Legal, a plus);

  • Exceptionally strong communication skills, in particular writing and presentation skills, with the ability to succinctly convey information tailored for appropriate audiences such as regulators, Board committees, management and staff;

  • Experience creating executive presentations, dynamic communications strategies, videos, marketing materials and newsletters;

  • Experience managing projects independently with excellent follow up and attention to detail;

  • Expert in PowerPoint and advanced in other Microsoft Office applications; understanding of website and/or SharePoint management;

  • Ability to multiple tasks and projects simultaneously with a high sense of urgency and limited supervision under deadline pressure in a collaborative, calm manner;

  • Exceptional detail orientation and follow-through; Proactive mindset, anticipates needs and takes initiative;

  • Strong organization, analytical and reporting skills; Excellent problem solving and strategic thinking skills;

  • Demonstrated ability to manage concurrent priorities;

  • Ability to think strategically, quickly grasp and apply new concepts, and ‘connect dots’;

  • Goal orientated self-starter and team player;

  • Familiarity with a complex financial services institution and regulatory requirements, a plus;

  • Bachelor’s degree required, advanced degree or certification a plus