Dell Specialist, Sales Operations in XIAMEN, China

Key Responsibilities

The Sales Operations Specialist will be located in Xiamen China and support the Greater China market with responsibilities for processing partner deal registration requests and rendering a decision to approve or deny the requests within established timeframe / Service Level Agreement.

Activities include researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, indirect team or direct account team, as needed to reach an approval / denial decision.

Other responsibilities:

  • Extensive coordination of communications with sales force and cross-functional organizations

  • Providing operational support to maximize sales force productivity and improve Partner / Customer Experience.

  • Providing of solutions when facing issues and inconsistencies

  • Providing regular feedback & report on activities to manager

  • Contact with team leaders and customer account managers on a daily basis, to provide support, assistance and guidance in the process of deal registration.

  • Interaction with Dell internal customers for follow-up on escalated issues to provide resolution or to continue issue resolution.

  • Contact with peers and direct manager to discuss deals processing issues that affect group

Essential Requirements

  • 1+ year of work experience

  • Strong analytical skills

  • verbal and written communication skills and interpersonal skills

  • Able to manage multi-tasking and multiple priorities

  • Excellent attention to detail

  • MS Excel, MS SharePoint, MS Outlookand familiar with Sales Force (SFDC) application

  • English & Mandarin languages - advanced

Organization: Operations

Title: Specialist, Sales Operations

Location: AP-CN-Fujian-Xiamen

Requisition ID: 17000NJH