CVS Health Store Operations Consultant - Senior in Woonsocket, Rhode Island

Position Summary:

The Store Operations Senior Consultant drives the development and delivery of customer service and business support programs.Senior Consultants work closely and collaboratively with Customer SupportCenter departments as well as Store and Field Management on the development of these programs, along with their roll-out strategies and support. The Store Operations Senior Consultant is responsible for, but not limited to:

· Develop and innovate Store workflow and Customer Service Programs

· Coordinate work across various departments, formulating proposals, plans and presentations

· Collaborate with Project Teams to drive both long-term and short-term operations-related actions and initiatives

· Manage roll-outs while also evaluating and measuring the effect/impact upon the target audience

· Support the day-to-day business needs and resolution of issues (problem resolution)

Required Qualifications:

· A current Retail Store Manager with 2+ years of management experience

· 2+ years’ experience with point of sale and store systems

· 2+ years’ experience using MS Office Suite

Preferred Qualifications:

· Capacity to travel periodically to Stores throughout the company to gather operational input and to gauge success of programs

· Strong program management, interpersonal and communication skills, including the ability to interact and influence at all levels of the organization (Senior Management, Field Management, Customer Support Center personnel)

· Proven high performer, demonstrated by consistently high performance reviews, strong Store performance and exceptional customer service management

· Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment

· Proven ability to work independently and to recognize and resolve issues

· Self-starter and team player with the ability to act as an advocate on behalf of Stores and Field Management

Education:

Verifiable High School diploma or GED is required.

Business Overview:

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health at mailto:AA_EEO@cvscaremark.com

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/