3M U.S. Customer Services Operations Analyst (Woodbury, MN) in Woodbury, Minnesota
At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
The position of Operations Analyst focuses on delivering Reporting and Analytics utilizing multiple reporting tools and analysis across 3M Businesses for the U.S. Customer Service Operations (USCSO) group. Individual will participate in projects and responsible for the development and delivery of reporting solutions in both USCSO legacy reporting systems as well as Business Transformation (BT) and ERP/SAP reporting. Individual will be responsible for development, testing, deployment, documentation, training, support and communication of reporting tools and analytics.
Individual will become an expert in business process and business data, critical to the success of USCSO leadership and businesses. Person must deal well with ambiguity while addressing multiple concurrent projects, deadlines and priorities. Strong interpersonal skills while working with business partners, team members and leadership are required to deliver these business-critical requirements. Projects will vary from individual to participating in team activities.
Primary Responsibilities include but are not limited to the following:
Provides reporting and analytics support for Customer Services across all US businesses.
Provides reports and handles routine inquiries across multiple functional areas (credits and returned goods, information technology, customer account management, supply chain, transportation, pricing and distribution centers and plants).
Applies analytical skills for interpretation of trends or data generated by company reporting systems, applications and databases through extensive use of Business Objects, Microsoft Access, Excel, MS Access and other data/process automation tools.
Develops solutions requiring analytical skills and interpretation of data.
Ability to solve through ambiguity. Highly responsive and driven individual in a demanding work environment
Clear, concise articulation of thoughts and information both in written and verbal presentations. Ability to tell a story through the data
Expert in customer service processes and systems, including, but not limited to Customer Service Management System (CSMS), Customer Feedback and Resolution (CFR) and Corporate Order Management System (COMS)
Bachelor's degree or higher from an accredited university OR minimum of three (3) years of Reporting and Analytics experience in lieu of the education requirement
Minimum of two (2) years of Business Objects experience
Minimum of two (2) years of 3M Customer Service Representative (CSR) experience including CSMS and COMS
Advanced experience with one of more of the following tools: Business Objects, Microsoft Access, Excel, SQL
Experience with phone analytics
Knowledge of key GEDW universes.
Participation in customer services process improvement projects
Ability to work with cross functional teams and across multiple functions and disciplines
Location: Woodbury, MN
Travel: May include up to 10%
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M or @3MNewsroom.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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3M is science applied to life.
At 3M, we are in your cell phone. We are in your car. We are at your doctor’s office. You are never more than 10 feet from a 3M product.
3M helps make it possible for many other companies to do what they do.
At 3M, we produce a mind-bending 55,000 products. Our technology expertise started over 100 years ago with ceramics, turning minerals into sandpaper. This expertise has grown to span 46 technology platforms, with thousands of products and applications.
Our scientists are experts at combining our core technologies to invent a surprising range of products. Our people and our products reshape the way we live our lives every day.
From celebrating new ideas to uncovering fresh uses for tried and true products, 3M solves problems for people, for communities and customers around the world.