BB&T BankCard Services Operations Loan Processing Specialist II in Wilson, North Carolina

56173BRPosting Title:BankCard Services Operations Loan Processing Specialist IIBusiness Unit:Payment Solutions Group Address:Wilson, NC - 2713 Forest Hills Road-Building 1 Job Description:Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Sort and distribute incoming mail in a timely, efficient, and quality manner while maintaining the mailroom in a neat and organized manner. Provide support to internal BankCard Services areas regarding mail distribution. 2. Sort, prepare, scan, index and verify all documents received in BankCard Operations for processing. Research and clear exceptions within the image workflow process.3. Perform appropriate quality control on scanned and keyed items.4. Maintain and compile daily statistics.5. Process new applications and perform non-monetary maintenance where required/requested on existing accounts (e.g. documentation review, data entry of new accounts, queue management, verification, audit).6. Provide quality customer service to branches and related departments using established communication guidelines and forms. Communicate with all functions of the BankCard Operations production unit, internal areas, and Community Bank to ensure timely, accurate, and efficient processing of all requests received.7. Participate and assist with cross-training within the department. Maintain written procedures for work processes. Assist with training new employees. Develop and maintain a working knowledge of all areas of BankCard Operations production area.8. Interpret operating procedures applying to recurring problems and recommend changes, as appropriate. Assist with implementation of new processes and procedures within the department. Assist with problems proving to be more complex.Required Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High School diploma or equivalent2. Two years of bankcard operations experience or equivalent experience3. Customer service experience4. Ability to identify, analyze and resolve problems independently5. Strong typing skills with minimum of 55 words per minute6. Ability to adapt to and function in a changing work environment7. Possess strong written and verbal communication skills, including the ability to communicate professionally with team members and related departments8. Demonstrated ability to read, comprehend and follow instructions9. Demonstrated ability to work in an area governed by production standards, heavy workloads and critical deadlines10. Ability to lift 25 lb. boxes11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products12. Able and willing to work overtime during peak times13. Ability to travel, occasionally overnightDesired Skills:1. Associate’s degree2. Two years of experience as a BankCard Services Operations Loan Processing Specialist I3. Knowledge of all bankcard products and services, account number structure, pricing structure/assignments4. General understanding of the other areas within BankCard5. Demonstrated leadership qualities6. Conceptual understanding of the imaging workflow, BankPro, Client Central, New Account, Retail BankCard, Commercial BankCard and Constant Credit systemsBB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.Auto req ID:56173BRShift:1st shift Full-Time/Part-Time:Full time Primary Purpose:Perform all tasks required to ensure accurate, timely, and efficient processing of new applications and maintenance requests received in the BankCard Operations production area.Scheduled Weekly Hours:40Language Fluency:English Regular/Temporary:Regular