BlackRock Technology Operations Support Engineer in Wilmington, Delaware


BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. At December 31, 2016, BlackRock’s AUM was $5.1 trillion. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. As of December 31, 2016, the firm had approximately 13,000 employees in more than 30 countries and a major presence in global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa. For additional information, please visit the Company’s website at at | Twitter: @blackrock_news | Blog: at | LinkedIn:

The Aladdin Product Group develops and supports every facet of BlackRock’s information system’s needs. Our global teams perform a wide variety of activities from maintaining system stability to growing the features and functionality of our state-of the-art trading and asset management platform, Aladdin. The breath of our responsibilities calls for a diverse range of expertise.

The Core Systems Operations (CSO) organization is part of the Aladdin Product Group at BlackRock. It is responsible for ensuring a fully stable, resilient, scalable, and cost efficient production environment across all our core investment systems.

Command Center Operations (CCO) is responsible for the global Command Center which proactively identifies, escalates, communicates and resolves incidents for BlackRock and external clients. CCO also enhances operational stability through operationally focused cross functional projects, structured documentation, reporting and, disaster recovery testing. CCO drives proactive incident and problem management reducing and preventing incidents from occurring through data driven trend analysis and reporting.

Key responsibilities of the candidate are as follows:

Command Center Operational Support:

  • Manage the CSO Command Center for a defined period of time daily

  • Log incidents, assess impact, proactively troubleshoot reported problems

  • Lead coordination of functional teams in rapidly resolving service disruptions

  • Communicate business impact clearly and in non-technical terms to key stakeholders

  • Invoke and coordinate Disaster Recovery procedures in production impacting and testing scenarios

Incident & Problem Management:

  • Track incidents through the Incident and Problem Management process to resolve root causes

  • Proactively leverage incident data to define and remediate trends preventing incidents from reoccurring

  • Provides ad-hoc and ongoing management reporting of incident and problem remediation

  • Identifies strategic operational stability enhancements across the Aladdin platform to improve operational stability

Additional Opportunities:

  • Project management for operationally focused, cross functional projects

  • Process driven identification of operational tool enhancements

  • Continuous development and maintenance of operational support documentation

  • Assist the Change Management group with change planning, coordination, and execution

  • Rotating On-Call and rotating Weekend coverage is a mandatory function of this role

The candidate is expected to possess and be able to demonstrate the following:

  • Strong leadership, organization, data driven and critical thinking skills

  • A passion for technical troubleshooting and problem solving

  • 2 years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)

  • Successful completion of a Degree in computer science or related IT field preferable

  • Self-directed, effective at prioritizing multiple tasks simultaneously, managing time, and independently accomplishing short and long term goals.

  • Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization

  • Strong technical background in Microsoft Windows and/or Unix

  • Skilled in Microsoft Excel and writing SQL queries for data extraction and analysis (preferred)

  • Understanding of data science techniques (preferred, but not required)

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.

Job Function: Technology

Organization: APG-Core Platform

Title: Technology Operations Support Engineer

Primary Location: Americas-United States-Wilmington

Requisition ID: 172815

Job Posting: Sep 15, 2017, 11:00:00 PM