JPMorgan Chase Wealth Management, Private Bank Mortgage Operations UAT Team Supervisor in Westmont, Illinois

About JP Morgan Asset Management

J.P. Morgan Asset Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Our Business

Global Wealth Management Operations supports the JPMorgan Private Bank in JP Morgan’s Asset Management line of business. The Private Bank is the world’s premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Global Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups.

Position Summary

The Private Bank Mortgage UAT Testing Team is seeking a Team Supervisor that will be responsible for all aspects of project requirements testing, coordinating resources, overseeing all release testing (including developing solutions to address) and ensuring the successful completion of the release implementation. This role will require an ability to deal with complex business challenges, tight deadlines, competing priorities and interaction with the management team.

Responsibilities

  • Managing the testing team (onshore and offshore)

  • Ensuring all testing requirements are met within the established timelines

  • Managing defects remediation and ensuring all documentation is saved in the appropriate repository

  • Ensuring all defects and workarounds are documented and communicated to production teams before being introduced in the production environment

  • Analyzing existing testing processes and making recommendations for improvements

  • Experience and understanding of project lifecycle and project management disciplines

  • Strong analytical/writing skills, ability to quickly analyze information and creatively reach solutions

  • Drive implementation of process and workflow recommendations

  • Track testing deliverables and report status of deliverables to Sr. management.

  • Effectively communicate of testing status to Sr. Management and PBIT partners

  • Liaise with project stakeholders on an ongoing basis.

  • Proven ability as a self-starter, detail-oriented, well organized, strong decision-making skills and able to multi-task effectively

  • Ability to function productively in a fast paced changing environment

  • Ability to conceptualize and quickly understand new processes

  • Ability to effectively communicate with all levels of employees across the organization

  • Ability to handle multiple projects simultaneously

  • Strong verbal and written communication skills

  • Ability to take the lead in unstructured situations

  • Consistent attention to detail and organizational skills demonstrated by professional follow-through

  • Problem-Solving Skills: research, gather, arrange, compile, summarize and evaluate data in recommending solutions

  • 2 Years in a UAT Testing Supervisory role - required

  • 2+ years of mortgage experience preferred

  • Proficient with Microsoft products including Project, Visio, Excel and Word

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.