DHL Express, Inc. Operations Supervisor (MXG) - (E) in Westborough, Massachusetts
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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”
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DHL Express is currently hiring a full time Operations Supervisor for our Marlborough, MA (MXG) station. The Logistics Supervisor provides operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.
Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
Ensures safe, efficient and timely handling and transportation of all customer materials
Develops operations plans and budgets based on goals and objectives
Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
May manage, coach, and train sales representatives in smaller locations
May ensure compliance with import/export regulations, duties, and tariffs in some markets
Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Skill & Qualifications:
Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
Typically requires BS/BA and a minimum of 3 years experience in related field, including at least one year of supervisory experience. Professional certification required in some areas
Please note a resume is required to apply for all DHL positions.
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com
This program will work on both Windows and Mac operating systems.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.