Landmark Health Director of Social Work Services and Operations in Westborough, Massachusetts

Director of Social Work Services and Operations

Who Are We?

Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for patients with the most serious and complex medical needs, in their homes, wherever they reside and whenever they need it.

Landmark is built upon the core belief that a physician-led, patient-centric, and contextually relevant intervention plan is the key to driving meaningful impact to patient care. Our clinical model is transformative – it represents a landmark in the evolution of our nation’s healthcare system.

Turning this vision into reality requires exceptional people who share our unwavering commitment to the patients we serve.

Do you want to make a difference?

Join us today!

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Position Overview:

In this high-profile role, the Director of Social Work Services and Operations provides oversight, guidance and support for the processes related to the development, and outcomes of social work services across all Landmark markets. This position will develop the strategy, policy and implementation plans needed to provide quality care and services to our patients. The Director of Social Work will oversee the effectiveness of the day to day operations of the social work team including medical and clinical social work interventions, referral processes, scheduling, documentation, interdisciplinary team collaboration, and development of community and provider relationships.

What you'll be doing:

  • Provide operational support for all Landmark market social work teams.

  • Assist with strategy, process development, and implementation of corporate initiatives

  • Attend and participate in contracted health plan IDT, Clinical Operations, JOC’s and other operational meetings as required

  • Uses data to identify opportunities for program development

  • Participate and oversee the social work role in weekly Landmark multi-disciplinary team rounds and communicate recommendations with the clinical team.

  • Consult with the clinical team to determine and address issues surrounding the social determinants of health as part of care plan

  • Conduct chart reviews to monitor performance of all Landmark market social work staff

  • Actively participates in the development and implementation of performance/quality improvement and patient safety activities with the Landmark Team.

  • Identify potential technical or patient care issues and work with Landmark social work staff to make recommendations to address and avoid future issues.

  • Communicates effectively with the multi-disciplinary team.

  • Represent Social Work on institutional/ practice area committees and quality support teams.

  • Responsible for the design, development, contracting, interviewing and training for market level social work programs.

  • Participates in mentorship and professional development of newly hired/contracted social workers

  • Working with leadership team establishes the annual goals, incentives, growth and program development initiatives.

  • Coaching and Development of clinical supervisors, or directly of IDT members in smaller markets

  • Serve as a resource to the entire Landmark care delivery team

  • Provide in-services/lectures to the Landmark multi-disciplinary team.

What we're looking for:

  • 7+ years of social work experience with increasing scope and responsibility (MSW. field work not included)

  • 5+ years of clinical and administrative leadership experience in a healthcare setting

  • LCSW (Licensed Clinical Social Worker) or equivalent with the ability to oversee Social Workers to obtain their hours for licensure.

  • Master’s Degree (MSW) in Social Work accredited by the Council of Social Work Education preferred

  • Advanced degrees (i.e. PhD, MBA) a plus

What Makes this a Great Opportunity?

  • Apply your social work leadership and management experience in a collaborative, team environment with a company that is patient focused!

  • Highly Competitive Compensation Package!

  • Unlimited opportunity to grow within the company and to work with our CEO and senior management team to deliver second to none patient care!

  • Work with a rapidly growing, financially stable company with a highly motivated and successful support team!

  • Great benefits package including 401k with company match, Medical, Dental, Vision, Generous Paid Time Off Plan!

  • Expense Reimbursement for Child and Elder Care, Education, Licensing and Credentialing!

  • Much More!

Landmark Health, LLC is an Equal Employment Opportunity/Affirmative Action employer.

Job ID: 2017-1448