Iowa Employer Operations/Bookkeeping Specialist in WEBSTER CITY, Iowa
Responsible for daily bank operations work, and implementation of procedures. Provide excellent service and support to external and internal customers. Duties include: * Participate in a team environment providing prompt, courteous and excellent service to internal and external customers at all times. * Be proficient in various software applications including Premier, Director, Banker's Bank FIRE, Shazam Access, Shazam ACH, SCO Branch Capture, Document Scanning. * Conduct accurate and efficient work related to FSB Bank Operations including, Exception Item Processing, ACH Originations, Returns, Wire Transfers, Daily Account balancing, Record Keeping, Branch Capture, Document Scanning and many other related topics. * Backup Remote Branch Scanning, processing daily paper entries on SCO Scanner software. * Provide customer service and support in the areas of Balance Inquiries, funds Transfers, Online banking, Account Research.Knowledge, Skills, and Abilities Required to Perform Job:* Knowledge, skill and mental development equivalent to the completion of a high school diploma, plus additional education which may be in the form of a degree, some college, or additional banking classes. (Which includes specific courses in sales, finance, business math, bookkeeping/accounting and/or office practices as well as computer training.*Good verbal communication skills as evidenced by the ability to interact both face to face and over the telephone with customers, businesses and co-workers. Demonstrated ability to use tact, diplomacy when dealing with customers and co-worker, and a "professional" personal appearance.*Good knowledge of computer system utilized to process transactions.*Good math skills.*Ability to manage multiple tasks simultaneously.*Analytical (statistical), organizational, time management and problem solving abilities.*Ability to define problems, collect data, establish facts and draw conclusions.