WPS HEALTH SOLUTIONS Operational Training Specialist in WAUSAU, Wisconsin
JOB REQUIREMENTS: Job Summary Our Operational Training Specialist is responsible for developing, assessing and training job skills/tasks in response to business unit needs. This role reports employee progress to business units upon completion of a course. This position maintains training materials and records accurately. Characteristics and Responsibilities Ability to prioritize and work on multiple projects within established timelines. Develop and write course objectives, curriculum materials (i.e., participant guides, job aids etc.) and course assessments. Plan and facilitate face-to-face classroom training events for large groups, small groups and individuals. Plan and facilitate distance learning training events for large group, small group and individuals. Document and update training materials and attendance records accurately. Evaluate and report employee progress and training feedback to business unit leads within defined Service Level Agreements. Assist in evaluating participant skill sets for hew hire staff to determine employment continuation or termination. Ability to learn and keep up-to-date with job skills, systems, and procedures for business units supported. Work collaboratively with the training team to support business unit requests. Collaborate with business units and SMEs on desired training outcomes. Ability to assess the comprehension and understanding of learner(s) in a live training situation and adjust facilitation style to address the needs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Wisconsin Physicians Service Insurance Corporation is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities employer. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications Work Experience Required 2 or more years customer service experience/operational experience in health care or other related fields Preferred 1 or more years experience working with/for/supporting training Education Required Bachelor's Degree in Education, Communication, Psychology or other related fields; OR equivalent post high school education and/or work related experience ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/43AB15F80C8F4767 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.