Ricoh Americas Corporation Account Operations Manager in Washington, District Of Columbia

POSITION PROFILE

We are looking for a candidate with a history of outstanding leadership, communication skills, business acumen and a strong drive for customer service to lead an Office Services Operatiosn team at a tier one legal account in our Capital Marketplace. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 13+ employees or $80K+ in services revenue per month at a single site.

JOB DUTIES AND RESPONSIBILITIES

  • Routinely demonstrates and creates a helpful and positive work culture.
  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
  • Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
  • Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
  • Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
  • Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
  • Meets quality and deadline standards by the effective use of job scheduling practices.
  • Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
  • Provides training on work flow and machine operations when necessary.
  • Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
  • Increases employee retention by achieving turnover and average tenure goals.
  • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
  • Improves quality of operations and improves consistency by implementing company performance and operation procedures.
  • Ensures that location is properly staffed by matching employee skills and equipment with production demands.
  • Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
  • Motivates employees and recognizes their accomplishments in a timely manner.
  • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
  • Completes site reports and other paperwork as necessary.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically Requires:
  • High school or GED is required.
  • 3+ years experience in a related field is required.
  • Experience working in law firm setting preferred
  • Experience in delivering classroom and/or informal training sessions are required.
  • Experience in operation of the most advanced machines, performing complex jobs, is preferred

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.