Chenega Corporation Network Operational Engineering Lead in Washington DC, District Of Columbia

NJVC

Company Job Title:

Network Operational Engineering Lead

Clearance:

Top Secret

Location:

Washington, D.C.

Reports To:

Service Delivery Manager

FLSA Status:

Exempt, Full Time, Regular

Summary:The Network Operational Engineering Lead is an O&M engineering position in support of the Department of State (DoS) Vanguard Program, Service Management Office (SMO) responsible for administering and maintaining Cisco and Avaya products as well as a working knowledge of encryption solutions and knowledge of local and wide-area networks.:The Network Operational Engineering Lead will plan, install, configure, maintain, support and optimize all network (Voice and Data) hardware, software and communication links to include managing day-to-day projects.

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Takes ownership of major incidents to closure facilitating optimal system availability

  • Escalates and communicates as appropriate with internal and customer stakeholders and coordinates with other support organizations across the enterprise

  • Monitors daily activities of the production environment, including leading and participating in daily standups, to ensure timely and effective reporting, tracking, follow-up and communications

  • Responds to escalated tickets and/or issues, analyzes reported problems and performs thorough and accurate troubleshooting steps to promptly resolve issues

  • Responsible for identifying, coordinating, and implementing initiatives, projects and activities that create efficiencies and optimize technical processing

  • Evaluates risks and solutions before action to ensure plans are timely, realistic and positive

  • Leads problem management process providing inputs to root cause analyses and suggests workarounds and/or solutions for recurring issues

  • Develops and maintains relationships with other support organizations including development and implementation teams

  • Accountable for change and configuration management for all voice and data assets

  • Diagnoses, troubleshoot, and resolve hardware and/or other network problems, and replace defective components associated with both data and voice infrastructures

  • Conducts Route Cause Analysis (RCA) and After-action Review (AAR) following unplanned outages

  • Supports Move, Add, and Change requests for the data network to include day-to-day requests/orders and Projects

  • Provides network performance statistics and reports and recommends technical enhancements to the network

  • Interfaces with other IRM Support Teams on system/network infrastructure problems and advises management on technical improvements and/or solutions to identified problems and/or gaps

  • Identifies and recommends solutions, products and services to support the enterprise's accomplishments of business goals or technical needs

  • Researches, evaluates and stays current on emerging tools, techniques and technologies

  • Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs

  • Contributes to the creation of new policies and procedures for Standard Operating Procedures (SOPs)

Non-Essential Duties:Other duties as assigned

Supervisory Responsibilities:

  • Manages a Team of 8-10 network O&M Engineers and reports to the Service Delivery Manager.

  • Coaches and mentors the team in industry best practices in information technology service delivery and the appropriate behaviors associated with building a high performing team.

  • Promotes a collaborative team environment that fosters creativity, innovation and high performance.

  • Responsible for meeting established Performance Based Metrics, Operational Metrics and customer satisfaction objectives.

  • Monitors team performance in near real-time, perform empirical analysis of data and adjust resources to dynamically meet demands.

  • Works with Service Delivery Manager to identify training opportunities, policy and procedure development or enhancements, operations monitoring and controls and continuous process improvement, and sets appropriate goals for the staff and monitors progress against the plan

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/ GED required.

  • Cisco CCNA and CCNP certifications

  • Strong LAN/WAN/MAN design and migration experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS)

  • Extensive experience with Cisco solutions and products

  • Top Secret Clearance required

Knowledge, Skills and Abilities:

  • Strong sense of commitment to perform on-call support functions as scheduled, providing timely responses to required system support after normal business hours and on weekends

  • Candidate will possess the following skills:

  • Detail oriented

  • Ability to multi-task

  • Organize priorities

  • Ability to follow the systematic flow of SOPs and guides

  • Familiarity and working knowledge of telecommunication circuit types (e.g., P2P T1/T2, TDM, IP, Ethernet)

  • Working knowledge and understanding of implementing various routing protocols to include OSPF, BGP, EIGRP and Static Routes

  • Ability to understand and implement Cisco routers, switch, and ASA products

  • Troubleshooting skills for access-lists, IPv4 and IPv6 issues across varying protocols to include OSPF, BGP, EIGRP and Static Routing

  • Strong interpersonal, written, and oral skills.

  • Ability to conduct research on networking products with various vendors to accommodate changing customer requirements

  • Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment :

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/ GED required.

  • Cisco CCNA and CCNP certifications

  • Strong LAN/WAN/MAN design and migration experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS)

  • Extensive experience with Cisco solutions and products

  • Top Secret Clearance required

Job: General Engineering

Organization: NJVC

Title: Network Operational Engineering Lead

Location: District of Columbia-Washington DC

Requisition ID: 1700002277