Wisconsin State Government Operations Program Associate in Washburn, Wisconsin

The Wisconsin Department of Veterans Affairs "Making a difference in the lives of Wisconsin veterans"

The Wisconsin Department of Veterans Affairs (WDVA) is currently recruiting for an Operations Program Associate position. This position is located at the Northern Wisconsin Veterans Memorial Cemetery in Spooner, WI. WDVA is dedicated to providing services to Wisconsin veterans and their families. Come join our quality team!

Top Reasons to Work for the Department of Veterans Affairs:

  • Team-oriented atmosphere
  • Excellent work/life balance
  • Service to Wisconsin veterans Veterans are encouraged to apply. For complete information on veterans’ hiring programs that may benefit you, go to the Employment Assistance page on WDVA's website.

Qualified veterans with a 30%-or-more, service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s. 230.275, WI Stats. For information on how to apply under this provision, please visit WiscJobsforVets. Current State of Wisconsin employees are not eligible for non-competitive appointment.

Position Summary:

This position performs a wide variety of complex administrative duties, transactions, and responsibilities in support of cemetery operations.

Major areas of responsibilities include: coordination of committal, interments and pre-registration programs in accordance with prescribed operating/regulatory requirements; provision of budget and financial receivables and payable, requisitions, invoices and purchase orders; administration of United States Department of Veterans Affairs (USDVA) headstones and markers; providing information to the public concerning cemetery eligibility, and coordination with funeral homes and family members.

The incumbent provides assistance to the Cemetery Director on projects, meetings, ceremonial events, and various departmental requirements. The incumbent also performs related duties in pre- and post-interment service activities with funeral homes, family members and cemetery personnel.

To view the complete position description, please click here.

Special Notes:

Due to the nature of the position, WDVA will conduct criminal background checks prior to an offer of hire.

For general information about state employment, refer to the following link: General Information About Positions in Wisconsin State Government.


Minimally-qualified applicants will have:

  • Administrative support experience (e.g., Track and maintain files, draft and respond to correspondence, maintain records of inventories, coordinate and schedule activities, prepare and submit requisitions, procurement of goods, etc.); and
  • Customer service experience (e.g., Inform and assist customers, serve as a liaison between organizations, handle public complaints, etc.)

Well-qualified applicants will also have:

  • Experience providing customer service to veterans (e.g., Determine benefits eligibility, distribute program information to veterans, etc.); and
  • Experience providing cemetery operations support (e.g., Maintain cemetery maps and floral policies, order headstones, coordinate with funeral directors, etc.)

How To Apply:

To be considered for this position, you will need to complete the online application process. For instructions, refer to the following link: How Do I Apply Online and Take an Online Assessment? You will be required to enter a cover letter, attach a current resume, and fill in a brief online assessment.

After the established deadline, your materials will be evaluated by one or more job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Failure to submit all required materials will result in an incomplete application, which will not be considered.

If you are unable to complete the application due to a disability or have questions regarding the process, contact Kevin Roberts, Human Resources Specialist at kevin.roberts@dva.wisconsin.gov or 608-267-7297.

Permanent classified state employees, who are eligible for transfer, voluntary demotion or reinstatement into a position assigned to the schedule/range 02-11, should complete the online application and assessment process.

County(ies): Washburn

Type of Employment: Full Time (40 hrs/week)

Salary: Starting wage is $15.42 per hour, plus an attractive benefits package. This position is in pay schedule and range 02-11. For current and eligible former State employees, compensation will be set in accordance with the State Compensation Plan. A 12-month probation period will be required.

Contact: Kevin Roberts, Human Resources Specialist, 608-267-7297, Kevin.Roberts@dva.wisconsin.gov

Bargaining Unit: Non-Represented

Area of Competition: Open

Deadline to Apply: 8/20/2017 All application materials must be submitted by 11:59 p.m. on the deadline date.

Assessment Information: 16470 - 072 OPERATIONS PROGRAM ASSOCIATE Preview Assessment

Classification Title: / JAC: OPERATIONS PROGRAM ASSOCIATE 17-01965

Job Working Title: Operations Program Associate