Citi Private Bank – Operations Transformation Analyst in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17031466


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160

countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of

financial products and services, including consumer banking and credit, corporate and investment banking, securities

brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our

mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every

background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

About Citi Private Bank

Citi Private Bank is a trusted advisor to the world’s wealthiest, most influential individuals and families. Like Citi’s

government, institutional and multinational corporate clients, Citi Private Bank clients receive bespoke service and access to the best ideas and solutions tailored to their unique needs and aspirations. A part of Citi’s Institutional Clients Group, Citi Private Bank offers a wide range of products and services covering capital markets, managed investments, portfolio management, trust and estate planning, investment finance and banking. Among its select clients are a third of the world’s billionaires, many of whom are globally minded entrepreneurs with an expectation of an institutional level of service, who take advantage of Citi’s holistic approach to wealth management. Citi Private Bank is represented by more than 1,000 private bankers, investment professionals and product specialists across a network of 90 offices in 33 countries and over 128 currencies worldwide, making it the most global private bank.

Job Description

The Ops transformation analyst is an exciting opportunity which will play a key role in re-shaping the Private Bank to be THE private bank of the future serving High Net Worth, Ultra High Net Worth and Mega wealthy individuals. He/She will help drive key Private Bank Operations initiatives including defining a new and comprehensive set of KPIs and Operational metrics for each product and function.

The analyst will work to automate KPIs and create live digital dashboards to increase visibility. They will also review Operations process globally and help identify and resolve for regional differences, and help build the Operations strategy and roadmap including helping determine the effective use of RPA / Robotics, Digitization, and professional Productivity, including DTA (desktop analytics) as well as Operational Excellence. This is a very exciting opportunity for the right candidate with great exposure to senior management, growth potential and direct involvement in the formation of the long term Operations strategy and roadmaps.

Development Value

Role presents great opportunity for growth, and it is a strong opportunity to learn Private Banking and Operations on a global scale.


  • Strong Excel skills and good with data

  • Experience in preparing dashboards and metrics

  • Strong PowerPoint and presentation skills

  • Very Good communication (Written and Verbal)

  • Ability to work with management comfortably

  • Problem solving

  • Self-Starter and ability to take ownership

  • Ability to work under pressure and meet tight deadlines