American Water Water Treatment Plant Operator A88CTS (Coatesville District) in Wagontown, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Short Description

Shift hours/day vary (includes working hours between 1st & 2nd shifts)

Primary Role

  • To operate and control plant machinery and equipment to purify and clarify water for human consumption and commercial and industrial use. To locally or remotely control water sources, intakes, reservoirs, distribution pumps, distribution feed stations, tanks, and equipment to maintain water and fire service in the distribution system. Monitor and test water quality to assure safe water quality

Key Accountabilities

  • Monitors SCADA to remotely or locally operate and control electric motors, pumps, valves, and filters to regulate flow of water through the plant.

  • Dumps specified amount of chemicals, such as, but not limited to alum, lime, and carbon into chemical feeders. Make adjustments to same devices to control the amount of chemical admitted into tanks, clearwells, and pipelines to disinfect, deodorize, clarify, and purify the water.

  • Control, operate, and monitor water levels, flows, mixers, pumps, filters, instrumentation, sludge levels and sludge removal to clarify the water.

  • Monitors SCADA to remotely or locally adjust and control pumps, motors, and chemical feed equipment, to regulate pressures, water elevations, flow of water, and quality of water in the distribution system.

  • Monitors filter operation to maintain water quality and determine backwashing scheduling.

  • Collect and test water samples as required from various process points to determine acidity, color, turbidity, pH, bacteria content, treatment application, odor, and other impurities using various laboratory equipment such as electrodes, colorimeters, mixers, turbidimeters, titrators, mixers and hot plates.

  • Maintain, calibrate, and test online analytical instruments monitoring water quality.

  • Record data such as test results, chemical dosages, weights, and volumes, water quality information, operating information, distribution information, maintenance information, operational problems, and compliance monitoring as required by various State and Federal regulations, permits and company programs.

  • Monitor, operate, and control water facilities and equipment.

Knowledge / Skills

  • To do this kind of work, you must be able to:*

  • Learn the functioning of the overall system.

  • Use judgment to make decisions to keep the system operating and in compliance.

  • Remain calm during emergencies.

  • Use arithmetic to figure amounts of material needed or applied to function.

  • Direct the work of others.

  • Use eyes, hands, and fingers to operate or adjust equipment.

  • Differentiate between colors.

Knowledge / Skills Continued

  • Physical Demands:*

  • Lifting 100 lbs maximum with frequent lifting and/or carrying of objects weighing up to 50 pounds. Stooping. Kneeling. Crouching. Crawling. Reaching. Handling. Fingering. Feeling. Seeing. Walking up and down flights of stairs. Working in confined areas. Climbing up and down ladders. Work on a ladder.

  • Environmental Conditions:*

  • Both: inside and outside: a job is considered “both” if the activities occur inside or outside in approximately equal amounts. Wet and humid: Wet: Contact with water or other liquids. Humid: Atmospheric condition with moisture content sufficiently high to cause marked bodily discomfort. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremes from repeated motion or shock) to cause bodily harm if endured day after day. Hazards:

  • Situations in which the individual is exposed to the definite risk of bodily injury.

  • Exposure to: Odors, toxic conditions, chemical dust or dust or poor ventilation. Ability to wear a respirator and work in confined spaces.

  • Math Skills:*

  • Requires mathematical development sufficient to be able to: Calculate surface, volume, weights and measures. Calculate square roots, variable formulas. Calculate plane and solid figures circumference, area and volume. Understand kind of angles, and properties of pairs and angles.

Language Skills:

  • Must have developed language skills to the point to be able to: Read and understand instructions, safety rules, state/federal regulations, etc.

  • Write reports with proper format, punctuation, spelling and grammar, using all parts of speech.

  • Speak with poise, voice control and confidence using correct English and well modulated voice.


  • Organizational Agility

  • Functional / Technical Skills

  • Time Management

  • Learning on the Fly

  • Problem Solving

Experience / Education

  • Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs.

  • Over 1 year.

  • High school graduate or equivalent. Company, state, federal, private, or county sponsored courses will be attended to improve job skills. Applicant will obtain Pennsylvania Operator Certification within allotted time frames set forth in the bargaining agreement.

  • Must possess a valid PA drivers’ license.


  • Respond to consumer complaints, emergencies, answer telephone or make notification to appropriate supervisors about same.

  • Load/unload/receive chemicals and materials used to purify and operate the water treatment systems.

  • Perform repair, routine, and preventative maintenance on plant and equipment.

  • Maintain clean and safe work place.

  • Other duties as assigned by Supervisor.

  • Join American Water. We care about water. It's what we do.*®

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.