Boca Raton Community Hospital Telecommunications Operator in United States

Position Summary:

The Telecommunications Operator is responsible for answering all incoming, outgoing, and internal calls for patients, hospital personnel and physicians through the internal PBX systems.

*Position Expectations & Responsibilities: *

  • Responsible for the monitoring and initiation of emergency procedures using the standard hospital emergency codes.

  • Must be proficient with Microsoft Office and Healthcare-related applications such as Star and the Hospital Intranet Physician Directory and Employee Directory.

  • Possess high proficiency with personal computers, printers, and copiers/fax machines.

  • Proficient in operation of power failure phones.

  • Proficient with overhead paging system.

  • Answer 100% of incoming calls to the main hospital switch room, identifying proper connection.

  • Expected to answer 100% patient bell call requests in a timely manner when requested by nursing floors.

  • Place long distance and international phone calls.

  • Initiate overhead paging, utilizing articulate, professional diction.

  • Expected to notify Maintenance and/or Security using the land-based radio if required.

  • Page physicians using alpha paging via intranet and digital paging via phone system.

  • Maintain accurate shift assignments.

  • Demonstrate understanding and commitment to confidentiality.

  • Exhibit calm responsiveness to emergency or stressful situations.

  • Recognize situations which require notification of a supervisor.

  • Expected to demonstrate ability to relay calls of a medical nature to the nursing staff accurately and/or promptly to the appropriate personnel.

  • Possess excellent written and verbal communications skills.

Minimum Qualifications:

  • High school diploma or general education degree (GED)
  • Minimum 6 months to 1 year related experience and/or training.
  • Inbound Call Center experience required

Licensure/Regulation/Certification: N/A

*Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites.

*The person in this position will work in a smoke-free location, and is expected to adhere to all smoking restrictions. **

*In the spirit of wellness for both our employees and patients, Boca Raton Regional Hospital has instituted a mandatory influenza prevention vaccination program. Current employees must receive the influenza prevention vaccination free of charge during the recognized flu season. As a condition of employment, new hires will be required to comply with all program rules. This is a mandatory program with the exception of documented medical or religious reasons for not receiving the vaccine. For further information on this progressive program, please contact Boca Raton Regional Hospital's Human Resources Department at 561-955-4075.