NCR Sales Operations Support Associate in United States
TITLE: Sales Operations Support Associate LOCATION: Shamokin Dam GRADE: 06
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:
We are looking for a Sales Operations Support Analyst to join our growing Hospitality team. Although listed in Harrisburg, PA, this position is actually located in our Shamokin Dam office.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
This position will start off being heavily focused on office management and administrative assistant type responsibilities for this small local office. It will evolve into a role that is more focused on supporting a sales team for any/all administrative tasks to help alleviate their administrative function so they may focus more on sales. We seek to hire someone who is interested in learning this sales side of the business.
• Handles phone calls for incoming customer requests • Handles order cancellations and transfers • Identifies and resolves customer order or billing requests and issues • Follows-up with customers to ensure that orders have been received • Prepares sales documentation • Responds to customer inquiries regarding delivery and expedition of orders • Processing of orders from sales associates and customers • Sending order acknowledgements • Responding to order status inquiries • Identifies and resolves customer problems • Obtains relevant information to resolve issues in compliance with order management processes
• 1 year of customer service experience • 1 year of administrative experience • Excellent oral and written communication skills • Must be detail oriented and extremely organized • Strong problem solving skills and can work in a fast- paced working environment • Strong Microsoft Office Suite experience - Outlook, Excel, PowerPoint, etc.
• Experience supporting a sales team • Hospitality industry experience • Restaurant industry experience • Point of Sale system experience
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes .
Job Customer/Sales Operations
Title: Sales Operations Support Associate
Location: United States
Requisition ID: 0055786_P0070787