Citizant Project Manager / IT Helpdesk/IT Operations Manager in United States

Project Manager / IT Helpdesk/IT Operations Manager

  • Washington, DC

  • Full-time

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Job Description

•Responsible for managing the full lifecycle of a project, ensuring project objectives are met, and actively monitoring financial performance.•Responsible for managing a team a diverse operations and maintenance team, including Systems Analysts, Helpdesk, Systems Administrators, Network Engineers, and Server Administrators.•Provides technical thought leadership in a communicative and collaborative environment.•Responsible for establishing and maintaining liaison relationships with government and contractor personnel to ensure effective coordination of all project efforts.•Responsible for establishing and maintaining up-to-date project schedules that include identified milestone tasks, resource assignments time allocations, and controlled requirement management.•Responsible for managing, controlling and reporting schedule performance, cost performance and active risk planning and mitigation control.•Meets with customer and contractor personnel to formulate and review task plans and deliverable items.•Establishes and maintains technical and financial reports to track project progress to management and customers.•Manages and leads project team and facilitates collaboration with other teams and contractors that provide complimentary support to the customer.•Ensures effective integration of development and operational activities.•Researches and promptly responds to ad-hoc report requests.•Prepares and submits contract deliverables and reports. •Responsible for subcontractor management.


•15+ years of experience performing project management.•10+ years of federal contracting experience, including customer relationship management (CO / COR).•5+ years of experience developing, maintaining and using project plans, SDLC, and PMP best practices in order to plan and execute complex IT projects.•5+ years of experience managing an IT enterprise by planning, developing, implementing, coordinating, and leading project activities such as capacity planning for IT equipment and resources, developing feasible milestones, testing and validating equipment and software delivered by engineering or applications personnel, and managing schedules and resources.•5+ years of experience collecting functional requirements for the purposes of developing detailed plans and designs for delivery of IT solutions.•Must have a PMP and ITIL certification.Education:BS degree in Information Management, Networking, Computer Science, Information Technology, Information Systems, Engineering, or a related technical degree.Desired Skills:•Excellent communication skills, including interactions and briefings to senior level executives.•Self-motivated, highly engaged, and capable of managing multiple projects, priorities, and tasks.•Dynamic leader who can effectively lead team and tailor their task assignments to maximize contributions to the program.•Innovative and creative in proposing solutions to complex, time-critical problems. Works well under pressure.•Strong analytical and problem solving skills with a high attention to detail.•Ability to work independently in a very dynamic and timeline sensitive work environment.•Thorough understanding of the Software Development Lifecycle (SDLC) and DHS’ SELC.•Experience with change management and process improvement. Strive to attain process maturity.•Team-player with the ability to work within a collaborative, multi-vendor environment.•Ability to understand and address technical issues.•Ability to manage multiple projects and deadlines.•Ability to coach team members to reach their highest potential.•Previous DHS experience is highly desired. Clearance Requirement:Applicant must have an active Secret Clearance.

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.