Qualfon Operations Manager in United States
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Be the best BPO,
Making people’s lives better.
REWARDS AND PERKS:
• HMO and Medical Benefits
• Competitive salary and benefits package
• Career growth in a growing and stable company
• Work life balance.
• Social Awareness and Community Involvement Activities
• Employee Involvement and Engagement Programs
IMPORTANT REQUIREMENT: Candidates MUST reside near Robinson's Otis, Paco Manila
The Skills and Experience that will help you succeed include:
Conducts staff meeting and one-on-one counseling sessions
Ensures client satisfaction thru researching, resolving and documenting customer concerns
Conducts Staff Meetings
Conducts counseling sessions
Conducts Focused Group Discussion (FGD)
Analyzes call offered statistics and call arrival patterns
Ensures adequate staffing
Ensures that established service level in call handling are achieved
Forecasts department training needs to meet desired FTE
Analyzes statistical reports and other documentations
Implements enhancements to overall performance
Recommends and implements new processes/procedures based on findings
Works closely with technical services
Ensures reports accuracy and integrity
Sends disputes promptly to correct client reports
Ensures necessary tools are provided to have quality service and achieve goals
Provides leadership for management initiatives
Encourage giving of feedback
Prepares and conducts performance review
Creates an optimistic environment
Identifies needs of representatives, team leaders, supervisors and managers
Recommends and implements new QA processes or procedures
Must have a Bachelor’s College Degree in a related field
Needs 2-4 years work experience in a related field
Above average English communications skills
Above average customer service, organizational and interpersonal skills
Above average computer skills especially in the use of Microsoft Office Tools
Has good marketing and planning skills
Must be a team player
Must be able to work in a fast paced environment
Willing to work on shifting schedules and night shifts
Applicants must be willing to work in 4F Robinsons Otis, Paco Manila.
Full-Time position(s) available.
How to Apply:
Address: 4F Robinsons OTIS, Paz Mendoza Guanzon St., Paco Manila
Monday to Friday, 8AM to 5PM
Send us your updated resume at [Click Here To Join]
and send to 0917-530-3974
Not ready to Apply?
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Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.
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