Company Unknown Operations Manager, Hotel Services in United States

This job was posted by : For more information, please see: PSAVAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Operations Manager, Hotel Services200975-868Position OverviewManages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.Key Job ResponsibilitiesOperations ManagementManages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.Provides direct supervision of team members including scheduling and time keeping.Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.Ensures that daily equipment sheets are updated and properly completed.Attends BEO, Pre-Cons, and pre-production meetings as needed.Delegates tasks as appropriate.Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.Customer ServiceReviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring PSAV properties and all vendors. Mentors Technicians to also provide this superior level of customer service.Meets with guests onsite to ensure that their needs are met and the equipment setup is working properly.Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.People Development & TrainingPromotes and reinforces a positive working environment centered on PSAV core values.Hire, develop, lead and motivate a talented team of technicians and operational support staff.Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.Manage human resource related issues including performance management, salary administration and training and development.Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.Registers and recommends team members for additional training opportunities as needed.CompetenciesCommunicationExceeding Customer ExpectationsPeople DevelopmentBuilding TeamworkBuilding Organizational CommitmentConcern for QualityJob RequirementsHigh School Diploma is required. Bachelor's degree is preferred.4+ years of customer service or hospitality experience is preferred.4+ years of audio visual experience2+ years of supervisory experienceExperience leading workflow and team members.Working knowledge of audio visual equipment in a live show environmentProficiency with the use of computer hardwareProficiency with computer software and programs, including the Internet and Microsoft OfficeEffective leadership abilities and customer satisfaction focus.Physical RequirementsPhysical RequirementsHours Per DayLifting RequirementsFrequencySittin g2-3 hoursLifting 0 - 15 lbs*FrequentlyStanding3-4 hoursLifting 16 - 50 lbs*FrequentlyWalking3-4 hoursLifting 51 - 100 lbsOccasionallyStooping0-1 hoursLifting Over 100 lbsOccasionallyCrawling0-1 hoursKneeling0-1 hoursCarrying RequirementsFrequencyBending0-1 hoursCarrying 0 - 15 lbs*FrequentlyReaching (above your head)0-1 hoursCarrying 16 - 50 lbs*FrequentlyClimbing0-1 hoursCarrying 51 - 100 lbsOccasionallyGrasping0-1 hoursCarrying Over 100 lbsOccasionallyAuditory/Visual RequirementsFrequencyPushing/Pulling RequirementsFrequencyClose VisionFrequentlyPushing/Pulling 0 - 15 lbs*FrequentlyDistance VisionFrequentlyPushing/Pulling 16 - 50 lbs*FrequentlyColor VisionFrequentlyPushing/Pulling 51 - 100 lbs*OccasionallyPeripheral VisionOccasionallyPushing/Pulling Over 100 lbsOccasionallyDepth PerceptionFrequently*Identifies the physical requirements that team members perform without assistance.HearingContinuouslyTeam members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Work EnvironmentWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures