Iberdrola USA Operational Support in United States


At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.

At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.

We’re able to continue our recruitment drive because the demand for energy keeps growing. As well as this, our investment in our network and continual search for innovative ways to generate and distribute energy means we can offer a wide range of exciting careers in a stable industry.

Business and Department


SP Energy Networks is part of the ScottishPower Group of companies. We provide power on behalf of supply companies through a network of cables and power lines that we own and maintain.

We do it responsibly. We do it with respect for people and for the environment. We do it looking at the long term, not just today. We do it innovatively.

We're dedicated to delivering a safe and reliable electricity supply to all of our customers 24 hours a day, every day of the year. Through our transmission and distribution network we provide power to customers in Merseyside, Cheshire, North Wales and North Shropshire as well as Central and Southern Scotland.


The role of Operational Support is to provide business support in all activities within the zone by supporting ENPaRT work programme and reporting. You will provide support in CCT, SAP, Cintellate and other work systems. Also providing administration support to Zone operational, maintenance and investment activities including time writing and zone management reporting KPI’s.


  • Provide administration and management support within all areas of the business

  • Manage all correspondence and communication within the business

  • Ensure that all customer contacts are dealt with in accordance with relevant processes

  • Assist in the building of the weekly work programme with District staff and Team Leaders

  • Supporting the weekly and daily maintenance of the resource plan and work programme

  • Production and delivery of reports and management information within agreed timescales

  • Liaison with external suppliers and other business areas Printing and collation of information to assist in the generation of work packs

  • Contribute as an effective team member of District team.

  • Ensure quality standards are maintained in all activities performed.

  • Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise.

  • Comply with appropriate safety equipment as required

  • Work towards a zero accident culture.

  • The ability to drive forward a challenging work programme



  • Planning and Organising skills

  • Significant all round administrative experience

  • Able to operate at all levels of the business

  • Working knowledge of Business IT systems

  • Working knowledge of health, safety and environmental legislation

  • Developed negotiation, communication and people management skills.

  • Developed Customer Service skills

  • Familiarity with MS suite of systems

  • Strong communication skills: verbal, written and presentation

  • Enthusiastic and good with people

  • Work under pressure with capacity to learn new IT skills


  • Experience in a multi-stranded project support/co-ordination role or equivalent role

  • PC literate – Microsoft Office Suite

  • Educated to GCSE or equivalent standard

  • Significant relevant experience

  • Able to present all aspects of the job verbally in a confident manner equally well in English and Welsh

Role benefits include

  • Pension plan

  • Share incentive plan

  • Enhanced maternity and adoption leave provisions

  • Childcare Vouchers

  • Enhanced annual leave

  • Caring and development breaks

  • Training and development

  • And more.

  • Competencies: Team Work, Customer Focus, Initiative, and communicating & influencing

“happy to talk flexible working”

Location: North Wales District (Caernarfon or Llandudno Junction Office)

REFERENCE: 5075177001

Publication date: 08.08.2017

No of Vacancies: 1

Contract Type: Permanent

Employment Status: Full Time

Selection Method: Competency Based Interview

Grade: EN2

Salary: from £19,945 per annum

CLOSING DATE: 25/08/17