Scotiabank Manager Card Operations in United States

Manager Card Operations

Requisition ID: 5622

Join the Global Community of Scotiabankers to help customers become better off.


The Manager, Card Operations is responsible for the first/second line operational support of card operations, specifically in relation to card processes and related functions within Card Centres and Remote Perso units, International branches and other International operating Hub units. The incumbent, through his/her participation with and on behalf of International Banking, International MDO’s, Operations and various other Bank product/financial departments, organizes and manages new/ enhancements to the processes and procedures to ensure new/redesigned processes meet the stated standards of financial integrity, operational effectiveness and avoid/mitigate operational risk.

The incumbent is also responsible for providing international branches and the relative operating units with procedural manuals in support of day-to-day card processing.

The Manager is responsible for providing a high level of professional service to both internal and external customers consistent with Scotia Service standards and procedures.

Key Accountabilities:

Manage and maintain the process of developing, enhancing and re-engineering processes directly impacted by the various Card programs and assists with the creation of appropriate procedures and / or amend existing Card Centre procedures;

Manage/co-manage operations projects leading to the successful migration of the various Credit Card and Debit Card processes;

Ensure any changes whether recommended by countries, IB Business partners, or internally initiated within Card Operations, are properly analyzed, documented and implemented according to Bank policy and procedures as well as First Data system methodology;

Provide the International branches and operating units with accurate and timely procedural manuals. Coordinate efforts with Banking Operations to ensure online publication of procedures for all card processing/switch reconciliation manuals;

Contribute to the efficiency of operational processes by fostering a strong working relationship with the various internal departments and business partners (both internal and external);

Perform Card Centre/Remote Perso Centre training relative to Card processing, production testing, problem resolution and product rollout with new management controls as required;

Assist in the development of business cases/projects and participate in planning sessions as they relate to card business.


In order to carry out the responsibilities of the position, the following competencies are required:

The Manager works in a highly complex and technical environment and is required to have a broad knowledge of the Bank’s international structure, detailed knowledge of Credit and Debit Card products, systems and related work flows and operational processes as they relate to supervising offices, branches, Card Centres, Remote Perso Units and International Hub(s) units. The incumbent must possess a very good understanding of current business practices in the financial industry, system development techniques and keep current with the rapidly changing technology and business rules in order to assess its applicability to the solution of business problems.

The incumbent must be results-oriented, a self-starter and a very organized and highly motivated individual who can apply his/her knowledge to independently resolve complex user problems. In order to manage cross functional and multi-cultural project team in Toronto and assist on-site with new system implementations, the incumbent must have the following knowledge/skills:

Thorough understanding and knowledge of the Problem Management System & Change Control processes for timely resolution and implementation of fixes/enhancements;

The ability to assess the criticality of problems and to take a systematic approach to solving problems either alone or with the expertise of others and making effective judgment calls to achieve timely resolution;

In-depth knowledge of card processing systems and Card Network (Associations) requirements and the ability to analyze enhancements to ensure applications meet the stated standards of system and financial integrity, operational efficiency and system availability;

Strong Organizational ability and good interpersonal skills to effectively communicate with various departments and liaise with personnel at management levels;

Effective time management skills to facilitate problem resolution, often times conflicting demands and priorities, to ensure that most is accomplished within the available time and resources;

Open-minded and flexible to remain objective when presented with different ideas and able to adapt as required within a changing environment and shifting priorities.

Miscellaneous Comments:

Proven strong credit card, debit card and/or Scotialine Gold processing or operational background is required.

FD (First Data) or other Issuing processing platform knowledge is an asset.

Visa/MasterCard Association operational background is required.

Fluency in Spanish (written and verbal) is an asset.

Location(s): Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.