World IT Solutions IT Network Operations Specialist in United States
IT Network Operations Specialist
World IT Solutions (WITS) is a full-service design, engineering, and consulting firm specializing in the information technology, information assurance, and telecommunications industries. WITS, founded in 2000, provides professional IT architect and design consulting services as well as field engineers and operations and maintenance specialists to meet our military, government, and commercial client needs.
World IT Solutions (WITS) LLC, headquartered in Lanham, MD, is a wholly-owned subsidiary of Tec-Masters, Inc.
Find more company information at www.witsllc.com
World IT Solutions (WITS) has a robust benefits package for our employees. WITS offers healthcare, dental, vision, and basic life insurance to full time employees. We also offer long term and short term disability insurance and paid time off (PTO). We provide a 401(K) retirement plan with a safe harbor company match. Full time employees are provided paid federal holidays, competitive pay and free technical training and certification reimbursement for A+, Network+, Security+, and other applicable certifications.
Under broad direction, oversee the infrastructure and network operation, responding appropriately to alerts and events.
Oversee incident resolution, ensuring appropriate response to escalations.
Coordinate infrastructure repairs, including directing remote activities to ensure continuity for service delivery.
Review root cause analysis documentation to address performance management and incident correlation issues.
Provide data center support where appropriate.
Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues.
Provide incident notification to Government representatives.
Ten plus (10+) years of IT experience required.
Possess at least two of the following: a CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP), Microsoft Certified Technology Specialist (MCTS), or a Microsoft Certified Solutions Associate (MCSA) certification
Attention to detail and commitment to high quality/error free deliverables
DOD Secret Clearance
Must be able to pass background investigation and drug screen
Why Join the WITS Team?
World IT Solutions is a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. We are proud of our diverse environment, EOE, M/F/Disability/Vet.