Merlin Entertainments Guest Experience Host - Operations in United States

Guest Experience Host - Operations

Description

Build yourself a more exciting future atLEGOLAND Discovery Centre Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin atLEGOLAND Discovery Centre Toronto!

About The Role

As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guest. You will be responsible for supporting the day-to-day operations of the attraction, this includes: customer service, guest interaction, and children’s entertainment across this busy attraction.

Responsibilities:

  • Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.

  • Safely operates all rides and attractions within Health and Safety guidelines.

  • Maintains overall upkeep of the attraction by ensuring that the neighborhood, rides, and other public areas are kept clean, tidy and presentable at all times.

  • Inspires children and adults with building activities, by playing with props and demonstrating possibilities of LEGO, while maintaining an open-ended approach.

  • Floats within area and directly communicates with guests by greeting, explaining, and demonstrating. Is alert to guests need for assistance and independence.

  • Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.

  • Deliver fantastic Key Performance Indicator (KPI) results and perfect mystery visit results through engaging service with all guests. About You

  • Experience in a customer service role.

  • Fun, dynamic, and friendly personality.

  • Excellent communication, listening, and motivational skills.

  • Demonstrated ability to manage groups.

  • Proven ability to work on multiple projects simultaneously and multi-task as necessary.

  • Self-motivated, able to work independently or as part of a team

  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events Preferred Qualifications:

  • Previous experience in fast-paced work environment and service industry Education:

  • High School Diploma or equivalent About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

  • Flexible hours

  • 30% discount in the retail store

  • Merlin Magic Pass which give you free admission to Merlin attractions worldwide

  • Discounts through the Merlin Marketplace Website – on almost anything you buy online

  • FUN working environment and much more! About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of Toronto, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click hereto see us in action! Job: Guest Experience

Work Locations: LEGOLAND Discovery Center Toronto Vaughn

Closing Date (Period for Applying) - External: Ongoing