Burke and Herbert Bank and Trust Co Debit Card/ATM Operations Manager in United States

Debit Card/ATM Operations Manager

Alexandria, VA US

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Job Description

Summary/Objective

Responsible for managing Burke & Herbert Bank’s debit card and ATM Operations. Manages the daily activities and special projects for the Bank's ATM/Debit Card Operations group, to include planning, organizing, controlling and directing card services activities, which include: Debit cards, ATMs, and fraud mitigation. Designs and implements ATM/debit card operations policies and procedures and recommends changes to increase efficiency. This position will foster relationships with several internal departments, such as Product Management and Branch Administration to reach Bank objectives. A wide degree of creativity and latitude is expected.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exercises the usual authority of a manager concerning performance improvement plans and reviews promotions, salary recommendations, and terminations. Coaches, develops and inspires staff to maximize their potential.

  • Provides oversight and direction for the Card/ATM to meet departmental productivity and quality goals.

  • Administers department’s functions, ensuring compliance the Bank’s policies, legal and government rules and regulations by establishing, monitoring and maintaining policies and procedures.

  • Develops, recommends and implements business plans, operational procedures and system utilization that support the division’s long-term strategic objectives, mission and vision.

  • Leads in the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.

  • Responsible for coordinating budget, resources and deadlines to ensure timely completion of projects.

  • Provides input for the development of the department’s annual operating and capital budgets.

  • Manages operating and capital budgetary expenses within the budget expense amounts and prepares variance reports for management review.

  • Resolves operational problems. Acts as a resource to other divisions regarding department operational issues.

  • Develops and maintains relationships with industry groups and organizations to keep abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion.

  • Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision and mission, policies and guidelines.

  • Builds constructive and effective relationships to support a collaborative working environment.

Other Duties

  • Complies with all policies and procedures as applied to the Bank's BSA/AML policy.

  • Perform other duties as assigned.

Skills/Abilities

  • Strong Leadership Qualities, Management and Interpersonal skills.

  • Extensive knowledge of internal as well as industry processes, procedures, and workflows.

  • Analytic ability to create and test fraud reduction strategies to mitigate losses resulting from current trends.

  • Ability to complete general ledger reconciliations.

  • Superior analytical skills to determine areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected.

  • Ability to recognize and focus on critical issues. Flexibility to balance and respond to competing needs within the organization.

  • Superior written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.

  • Superior oral communication and negotiation skills, ability to communicate across a broad base of internal/external customers, vendors and regulators.

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Education and Experience

  • Minimum of 7 years of relevant work experience in Debit card/ATM Operations. Relevant credit card experience will be considered.

  • Comprehensive knowledge of and experience with Visa rules and regulations.

  • Extensive knowledge of and experience with dispute resolution and Regulation E.

  • Bachelor’s degree or equivalent preferred.

  • Intermediate knowledge of Microsoft Office.

  • Strong technical skills that enable working with a variety of servers and/or PC based software systems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Burke &Herbert Bank is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you are disabled and need assistance in the application process, please email jobs@burkeandherbertbank.com.

Internal applicants are NOT eligible to post for this position.

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