Combined Insurance AVP, Operations in United States

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The AVP position reports to Brandywine VP of Operations and provides critical and targeted operational support for Brandywine Claims and Reinsurance units.

Job Responsibilities

  • Manage the integration of multiple operational supports into existing structures, including the major claim units from Richmond Operating Center and legacy Chubb Claims Operations. Develop consistent process across different segments such as policy search and aggregate impairment;

  • Lead the design and implementation of strategic systems, including Claim Connect and WorkView, and closely monitor the progress and issues raised by IT project team. Work with Claims unit to evaluate existing handling and payment processes and identify necessary changes to ensure the new systems are effectively implemented;

  • Manage the claim analyst group to ensure there is support that provides service to Brandywine that focuses on quality, consistency and efficiency;

  • Serve as technical resource in resolution of daily operational issues, develop staff by providing appropriate training and work assignments consistent with technical expertise;

  • Provide leadership by creating a positive, flexible and focused environment balancing commitment to unit members and the company;

  • Provide monthly operational metrics and claim reporting through regular and off cycle reporting;

  • Review and evaluate existing operational processes and procedures to improve efficiency; and,

  • Prioritize IT support that accomplishes Brandywine need.


  • Strategic thinking and strong ability to adopt changes and shift priorities

  • Proactive and excellent in establishing goals and accepting challenging opportunities

  • Excellent communication, analytical and interpersonal skills

  • Analytical and demonstrates fact based decision making

  • Ability to work independently and create a team environment

  • Organized, focused with ability to meet deadlines

  • Process driven and thinking logically for issues and solutions

  • Excellent time management and organizational skills

    Desired Qualifications

  • 10 years of operational and/or IT experience with supervisory responsibilities

  • MBA preferred

  • Knowledge of Brandywine or Chubb business and systems a plus

    Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

Job: *Operations/Administration

Title: AVP, Operations

Location: null

Requisition ID: 314799