Google Partner Operations Manager (Bahasa), YouTube in Singapore

YouTube's user base is growing and changing, which presents unique opportunities and challenges to support over a billion monthly users globally. Fast-paced, dynamic and proactive, the YouTube Support team provides seamless, best-in-class help to our creators, advertisers and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it and to allow our users’ voices to help shape product solutions. As a member of the Support team, you'll analyze top user and creator issues, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide high-touch support, you'll enhance the YouTube global user experience by driving reach, satisfaction, and resolution.

As a Partner Operations Manager, you will provide YouTube support to our entertainment, music, sports, news, and education partners for Indonesia and other APAC Markets. You will become a YouTube product expert, solve the day-to-day issues of our partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations and the partner experience on YouTube.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Responsibilities
  • Provide operational support for partners on the YouTube platform, primarily through email, communicating effectively with English, Bahasa (Indonesian) and additional Asian-language speaking clients.
  • Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with your market Partner Managers and Technology Managers on accounts and share insights for partner growth.
  • Identify key metrics to evaluate data both quantitatively and qualitatively.
  • Contribute to scaling Partner Operations for YouTube through innovation, efficiency and root cause analysis while optimizing the operational workflow by identifying and eliminating issues.
  • Oversee fellow team members for day to day transactional support.
Qualifications

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.
  • 2 years of client facing experience.
  • Experience in project/program management or scaled solutions in a technology/media company.
  • Ability to speak and write in Bahasa (Indonesian) and English fluently and idiomatically.

Preferred qualifications:

  • Demonstrated record of being proactive, making constructive suggestions, and providing innovative ways to scale initiatives.
  • Ability to troubleshoot technical issues our partners face on the YouTube platform.
  • Effective communication and organizational skills.
  • Ability to speak and write in an additional Asian language fluently and idiomatically.

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