Wyndham Worldwide Call Center Operator - Philippines in Philippines
Call Center Operator - Philippines
At Wyndham Vacation Resorts Asia Pacific, it is all about ourcustomers and our people! This opportunity will see you providing support toour continued growth with a focus on leading our Mini Vacation Call Centre team based out of Clark, in the Philippines.
ABOUT THE ROLE
Making outbound/Inbound calls promoting ourHolidays By Wyndhampackages
Responsible for followingall Wyndham Vacation Resorts Asia PacificPolicies andProcedures as set byManagement
Ensure cancellationand amendment policiesare adhered to
Maximize every opportunity includingemail enquiries, online packages and telephone enquiries
Actively promote special packagesfor seasonal campaigns
Ensure that all reasonable directions given with regards to health and safety arefollowed, to notwillfully place at risk the healthand safety of yourselfor any person in the workplace and to not willfully or recklessly interferewith or misuse anything providedfor health and safety.
Display a Count On Me!serviceto all internaland external parties.
Display innovation throughinspiring, creating andimproving processesand products.
Show integrity in all aspects of thepositionby doing the right thing, taking responsibility anddelivering on the promise
Display leadership values by ensuring effective communication and respecting your peersand managers. Support others within the teamand empower each other wherever possible
Any other duties as may be reasonably requested by management
WHAT WE ARE LOOKING FOR:
Excellent sales ability
Exceptionaltelephonemanner that isprofessional, friendlyand clear.
Committed to provide excellent customer serviceat all times
Be detailed, accurateandthorough.
Possess a positive, can do attitude with theability to self-motivate.
Ability to followscripts ensuring allconditions are fully explained to each client
Ability to learnobjection handling.
Skilled in controlling aphone conversation.
Good time management skills.
Ability to multi task.
Likes to work in a fast pacedenvironment.
Able to achieve targets
Able to follow instructionsand adhere to correctprocedures
Possess a positive, can-do attitude and be self-motivated
Able to work unassisted and independently
Strong product &destination knowledge
Primary Location: Philippines
Employee Status: Regular
Organization: Wyndham Vacation Resorts Asia Pacific
Job Posting: Jun 19, 2017, 9:53:25 PM
Requisition ID: 1708193