Citi MYS CTSM -Manager Operations - Securities Services Operations - GC in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17050853


  • Produce high quality and timely deliverables as stipulated in the Service Level Agreement on Securities Custody processing related functions

  • Reconciliation of payment confirmation from sub-centers with system records

  • Work proactively with the respective operations team to investigate and resolve exceptions queries

  • Adhere to corporate policies and participate in self-assessment, quality reviews and audit

  • Ensure smooth day-to-day operations service delivery, and provide guidance and support to junior staff

  • Perform routine checks to ensure strict adherence to procedures and controls established within the unit and department

  • Participate in new system release and client testing to ensure seamless transition

  • Adherence of regulatory and bank policies, ensure compliance at all times

  • Identify and resolve business / technical issues together within the business and systems support group

  • Participate in process improvement to streamline workflows and procedures writing


  • Should have 5 years’ working experience, which in operations is preferred

  • Experience in securities operations or banking will be an added advantage

  • Willingness to work on Malaysia public holidays and shift hours, if required

  • Ability to lead a team to meet all team / individual goals set and to work under pressure

  • Ability to achieve business objectives without compromising controls and risk parameters established

  • Strong execution skills in a multi-tasking mode and follow-up effectively

  • Self-starter with excellent attitude, communication and interpersonal skills

  • High level of accuracy and attention to detail

  • Good time management and organizational skills