Citi Risk Operations Analyst 3 in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17041801


The Quality Control Analyst is an AML/KYC support/control role within the Global Consumer Bank NAM CCB. The role is responsible for confirming the completeness and accuracy of the NAM CCB KYC profiles. This includes a review of the due diligence activities performed by the NAM CCB Analysts, along with all supporting appendices. The analyst is responsible for properly reviewing the process and confirming quality of the information in CitiKYC, taking into account all regulatory requirements.

The QC Analyst will also serve as a subject matter expert (SME) of the transaction analysis activity associated with identified high risk clients. Reviews include analysis of complex “Know Your Customer” information in order to successfully complete the requirements of Citi’s Enhanced Due Diligence program.

Specific responsibilities include:

• Review the creation of the KYC profile in the CitiKYC system, inclusive of information sourced from internal and external databases

• Maintain assigned QC production goals and assist the management team in gathering information for reporting purposes

• Ensure the completed records align with business procedures and corporate policy requirements

• Interact proactively with relationship managers, as needed, to ensure the completeness of the client profile

• Research and review information from internal and external sources

• Validate the information within the CitiKYC and CIP documents to ensure complete and accurate updates

• Ensure local regulatory requirements are complete in CitiKYC

• Highlight any discrepancies to NAM CCB Makers and Management Team

The selected candidate must also maintain a strong level of independence and posses the ability to think on their feet. Strong written and verbal communication skills are key components to succeed in this role. The selected candidate must also maintain excellent organizational and time management skills with a high focus on attention to detail and accuracy.



• Minimum 3-5 years of AML Investigations or Operational Risk experience

• Bachelor’s Degree and/or equivalent experience

Required Skills:

• Subject matter expertise in AML, EDD and KYC regulatory requirements.

• Familiarity with collection and assessment of beneficial ownership

• Review of complex business formation and governance documents

• Demonstrated success articulating and delivering findings on AML high risk behaviors and KYC data

• Strong knowledge of Citibank customer and transaction systems ( i.e., Concierge, Citismart, CRU, On Demand, etc.)

• High level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis

• High level of analytical skills and problem-solving

• Excellent planning and organizational skills

• Strong PC skills (Microsoft Office with emphasis on Excel)

• Advanced written and oral communication skills with the ability to summarize findings and present in a clear concise manner to peers, direct and senior level management

• Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in policy and procedures resulting from review findings, participate in leadership level meetings, and quality assurance review of analyst case work

• Ability to work independently and use a high level of independent judgment