Citi Operational Risk Manager in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17064668


BCS Third Party Risk Management is responsible for the governance and oversight of Third Party Risk Management across the following front office businesses: Markets and Security Services, CMO, Institutional Client Analytics, Holdings LTAG

Role: The Third Party Risk Manager is responsible for the oversight and coordination of Third Party Risk Management (SRM) requirements related to an assigned set of suppliers and/or third party relationships (traditional, non-traditional, internal). For the assigned set of third parties and/or relationships, the TPRM is responsible for: 1) liaising with applicable business owners to ensure appropriate risk mitigation activities are taken to address potential or existing risk; 2) ensuring compliance with Citi-related TPM policies and standards; and 3) supporting all aspects of the third party lifecycle (planning, due diligence, contracting, on-going monitoring, termination) through completion.


• Play an active role in the ICG Sector ensuring all deliverables for the supported businesses are met in a timely manner

• Liaise with the TPM Utility and procurement, ensuring appropriate risk mitigation activities are performed

• Ensure the implementation and effectiveness of TPM-policy requirements and activities required to manage financial, operational, information security, continuity of business, records management and other risks

• Perform applicable third party due diligence and on-going TPM activities, ensuring that policy requirements are understood and appropriate risk mitigation activities are undertaken to manage existing or emerging risks

• Assess the effectiveness of the current TPM practices for the front office businesses against policy and standard requirements; identify and report gaps / issues to BCS management, and recommend enhancement opportunities (process, tool, resources etc.)

• Support the reporting and tracking of applicable third party risk-related metrics and data to BCS TPRM program management

• Monitor assigned third party(ies) relationships compliance to applicable Citi policies and standards, and escalate TPM-related issues to the appropriate management within BCS

• Ensure training and awareness of current policies and standards, and provide consistent interpretation of policies

• Related Third Party risk governance duties to ensure consistent global program execution

• Responsible for metrics for Senior Management

• Present to Senior Management (Head of Markets by country) on current status, updates for TPM

• Other Third Party risk governance duties with other parallel risk programs, as needed (CoB, RM, MCA, IS)



• Candidate with 5-10 years of relevant experience

• Front office business knowledge

• Previous Managerial Experience

• Minimum BS/BA degree. Preferred MA/M.S./MBA degree

• Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to senior management

• Ability to build and maintain strong relationships at all levels

• Ability to interact at senior levels

• Strong risk management background

• Strong third party risk analysis and problem solving skills

• Ability to exercise sound, timely and independent judgment

• Strong organizational skills to manage multiple competing priorities

• Ability to work independently and effectively in a large, global corporate environment

• Strong influencing, facilitation, leadership, relationship management skills. Team oriented approach

• Excellent follow-up skills with attention to detail and ability to multi-task

• Strong technical proficiencies in MS Office Suite, specifically, PowerPoint, SharePoint

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

Citi is an Equal Opportunities Employer.