ABS Careers Operations Coordinator in Veracruz, Mexico
The Operations Coordinator isresponsible for managing customer service activities, including account management,audit scheduling, audit reporting and certificate issuance follow-up; auditor’spool management and audit travel coordination within ABS QE.
Principle Duties andResponsibilities (PDR)
Participateas a management team member in the development and implementation of companypolicyto achieve company and corporate objectives.
Providefinancial analysis, forecasting, assistance with budget preparation, costcontrol andperformanceto budget.
Establishpolicies and practices that ensure a high level of customer service andattainment ofcustomersatisfaction with ABS QE services.
Developand maintain an effective department through the development of personnelincluding coordination of customer service training.
AssistCertification Manager with coordination of technical training.
Maintainpositive relationship with clients and review major complaints from clients forthepurposeof resolving issues and taking corrective actions.
Coordinatewith other ABS QE personnel to ensure timely and effective administration ofservices, and subsequent report filing.
ReportKPI’s, budget and strategic initiatives related to operations.
Identifyand plan auditor needs and recruit them in joint coordination with the CountryManager and Certification Manager.
Auditors’pool performance management, including corrective action and improvement plansimplementation.
Performother duties as assigned by the Country Manager.
Knowledge, Skills andAbilities Required (KSAR)
Bachelor’sdegree or recognized equivalent from and accredited university, preferably in abusiness/technicaldiscipline, or equivalent business/quality related experience.
Financeexperience to include forecasting and budgeting.
Provenleadership ability to plan, coordinate, and manage an organization.
Demonstrateability in decision making and organizational skills.
Demonstratesprofessionalism, exercises sound judgment, and has a sense of diplomacy.
Familiaritywith commercial, governmental, and international quality standards.
Willingnessto foster and incorporate change.
Mustbe computer literate.
Company: ABS Group
Primary Location: Mexico-Veracruz-Monterrey, N.L.
Work Locations: Monterrey CS ABS Group Services de Mexico, S.A. de C.V. ABS Group Services de Mexico, S.A. de C.V. Monterrey, N.L.
Organization: MSC-MEX-Op Support
Req ID: 1700056