NBC Universal Food Operations Shared Services Coordinator in Universal City, California

Job Number 36831BR

Job Title Food Operations Shared Services Coordinator

Business Segment Parks & Resorts

Sub-Business USH Food

Posting Category Theme Parks – Food and Beverage

About Us Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

Career Level Entry-Level

Country United States

State/Province California

City Universal City


The Coordinator of Food Operations Shared Services will work collaboratively with the Food Operations, Procurement and Sourcing Team, Facilities, Learning and Development, Human Resources, IT, and Finance to help drive and promote operational excellence within the Food Department. Responsibilities will include creating innovative operational programs and tools that will ensure quality consistency, employee satisfaction, and guest service satisfaction. This position will also develop and manage programs, policies and procedures to help the Food Department meet operational goals and metrics including but not limited to: Employee satisfaction, Guest satisfaction, Cost of Good budgets, Labor budgets, new product development and integration, Loss Prevention adherence, Environmental Health & Safety goals, commodity benchmarking, promotional analysis, seasonal programs and new venue openings.

•Support the Manager of Shared Services and/or the Vice President of Food Operations with Food Department projects, promotional programs, and other projects as necessary.

•Source operational necessities requested from Management by partnering with Sourcing, Facilities or outside vendors and ensure approval is obtained from Senior Management.

•Track Food Operation expenses and work through the finance process to obtain correct funding and charge accounts for purchases and see through completion of the accounts payable process.

•Create, maintain, update and edit operational programs and tools through appropriate systems as needed.

•Support management initiatives by working with the Shared Services Manager to provide optimal resources and feedback through in depth data analysis.

•Benchmark industry competitors to achieve best in class operational and financial results.

•Process operational expenses for the business units (including office supplies, smallwares, and signage upgrades, etc.) and work through proper Finance systems to obtain funding and charge account information to funnel purchase through internal systems for approval and tracking.

•Update and accurately log Paid Time Off (PTO) for all Food Management Team Members.

•Maintain, update and edit the Food Operations and Shared Services internal shared drive folders to ensure content is current and accessible.


•Bachelors degree related in hospitality management or business administration field or equivalent combination of education and experience

•Previous experience within the food and beverage industry and/or theme park industry

•Proficiency in Microsoft Office including Word, Excel and PowerPoint

Desired Characteristics

•Strong analytical skills

•Self-motivated individual with excellent customer service, interpersonal and organizational skills needed

•Must have excellent written and verbal skills to effectively communicate at many levels of the organization

•Ability to work in a high paced and team centered work environment needed

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.