Houghton Mifflin Manager Operations in Troy, Missouri

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Date:Aug 13, 2017

Location:Troy, MO, US, 63379

Company:Houghton Mifflin Harcourt

Job Requisition ID: 5443

The Operations Manager is responsible for the successful operation of several departments in the Houghton Mifflin Harcourt Distribution Center. The Operations Manager is a leader of leaders, working directly with Supervisors, Team Leaders, and various support personnel to coordinate the efforts of multiple departments (Shipping, Loose Pick, Assembly). The Operations Manager also plays the role of liaison with several internal customers.

Responsibilities include:

  • Overseeing the daily operations of multiple departments to achieve facility, corporate, and divisional goals

  • Modeling leadership principals, mentoring subordinates, and developing future leaders

  • Living the values and stated mission of Houghton Mifflin Harcourt

  • Administration and execution of facility and corporate policies

  • Leading assigned departments to ensure maximum productivity, quality, safety, and morale

  • Establishing and maintaining key performance metrics

  • Assembling a top notch team, including hiring, training, and performance management

  • Working with the team to develop, evaluate, and improve existing operating processes and championing continuous improvement

  • Maintaining open communication

  • Maintaining departmental operating costs within budget

  • Communicating of performance through formal and informal methods

  • Communicating daily workload with director, managers, supervisors, and team leaders

  • Communicating poor performance in a constructive manner to support corrective action

  • Writing annual, semi-annual, and 90-day performance reviews

  • Building a positive rapport with team members

  • Continuous development of employees

  • Using an analytical, data driven approach to solving problems

  • Encouraging the teams; providing positive motivation

  • Providing recognition to team members

  • Leading by example (in work ethic, business ethic, following procedures, and caring about the company, its employees and its customers)

  • Understanding all building processes and how they affect each other

  • Using creativity to spur continuous improvement (processes, morale, quality, etc.)


  • Bachelors Degree in Business, Engineering, Logistics or another applicable field.

  • In lieu of degree, 10+ years of relevant distribution management experience.

  • A broad knowledge of operations management

  • Demonstrated leadership and decision-making skills

  • Ability to communicate clearly and effectively

  • Strong reasoning, analytical and problem-solving skills

  • History of achievement in previous opportunities

  • Assertiveness and strong initiative

  • Team oriented thinking

  • Ability to facilitate change

  • PC Skills

  • Proficient in Microsoft Word and Excel

  • Knowledge of Microsoft Access, and PowerPoint a plus

  • Warehouse Management System (WMS) experience

Physical Requirements:

  • Must be capable of sitting, standing, and walking for extended periods of time.

  • Must be able to lift/push/carry up to 50 lbs frequently.

  • Must be able to work in extreme temperatures (hot and cold).

  • Must be able to work from variable heights while wearing a safety harness.

ABOUT US:Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.For more information, visithttp://careers.hmhco.com

PLEASE NOTE: Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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