Beaumont Health System IT Senior Manager Acute Care Operations in Troy, Michigan

IT Senior Manager - Acute Care Operations Req #: 30085441 Category: Technical/Professional Facility: PNC Department: IT OneChart - Corp Schedule: Full time Shift: Days Hours per week: IT Senior Manager - Acute Care Operations Job Details:IT Senior Manager - Acute Care OperationsPosition SummaryThe Senior Manager, Acute Care Operations requires extensive IT experience combined with outstanding leadership, people management, communication, presentation, customer service, analytical and consultative skills. They are focused on the sustainability of current operations, focused on problem resolution, enhancement activities, customer knowledge and continued business operations. They need to be both technically savvy and have the ability to mentor the people they manage. In other words, they need to be a model for delivery excellence in their practice and be able to help their staff grow and excel in their work.Lead, build, develop, mentor and motivate technology team within the acute care EMR setting. Collaborates with leadership and champions and sponsors recommendations for sustainable processes and system improvements to maintain and sustain operational excellence to achieve goals of high quality, cost effective patient care and services. Performs other duties as requested.Primary Roles/Responsibilities:*Developing project scope, goals and strategic plans for delivering solutions to the end users. Primary focus is to facilitate integration of electronic processes impacting clinical care.*Managing, recruiting, evaluating and mentoring team members. Recognize exceptional talent, and willfully move them throughout the organization. Identify and develop new leaders. Set an example for others by coaching mentoring others. Give timely recognition for a job well done and provide favorable assignments that challenge staff and meet business needs at the same time.*Managing and meeting operational metric targets, participating in regular operational reviews.oParticipate in patient safety activities as requestedoEstablish, implement, monitor and support company-wide policies and procedures for change management, maintenance and capacity planningoInsure Business Continuity plans are established and practiced in the end-user environmentoAdhere to and follow all JCAHO guidelines in the solution delivery.*Identifying, developing and managing end user relationshipsoLiaison with key stakeholders to set and manage expectations and improve communication with clinical care usersoMonitor all customer service issues and liaison with hospital-based leadership, in issue escalation, responsiveness, communication and resolution*Experienced in presenting to Director-level audiences (minimum, preferred experience at 'C' level)*Performance evaluations Career Planning. Coordinate and complete the annual performance reviews by being specific and direct and communicate face-to-face for both positive and negative performance efforts. Collaboratively set goals with action plans that define the key steps for achieving the goals. Adjust plans accordingly to keep priorities current. Collaboratively set plans for employees to grow in their skills and capabilities to ensure they add value to themselves*Development of industry standards and best practices. The Senior Manager is expected to remain abreast of new techniques and tools. They will continuously improve practice processes through the incorporation of new techniques and tools.*Resource management/work assignments. Coordinate assignment and scheduling of project delivery for all deployments serve as internal liaison to all pertinent deployment teams*Technical direction/decisions: Work with the key engagement stakeholders (e.g. CRMs, and/or