Hire IT People, LLC Data Entry Operator in trenton, New Jersey

Data Entry Operator

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Job ID :

2882

Company :

State of New Jersey

Location :

trenton, NJ

Type :

Contract

Duration :

6 Months

Rate :

open

Status :

Active

Openings :

1

Posted :

4 years ago

Short Description:

The Data Entry Operator will assist in the daily

technical assistance and help desk support . The services of the consultant

will assist the primary technical support person with technical and help desk

support in periods of need and/or absence.

Complete Description:

This position requires a candidate that has the

aptitude to learn and strong customer service skills. While training is provided, a qualified

candidate must have prior technical exposure and customer service phone skills.

This position requires candidates that can lift

heavy equipment (40 pounds+) and is comfortable working with a small group with

multiple roles (deskside, phone support).

HELPDESK

Handling of sponsors' calls/emails and resolving

sponsors' SNEARS phone and email inquiries

Understanding of the Application

System/Reimbursement System/Direct Certification Applications

Understanding of Food Distribution Progams within

SNEARS

Ability to generate authorization codes to new

SNEARS users through the portal's Role Manager

Ability to elevate program level inquiries to

proper Child Nutrition staff

TECHNICAL

Resolve Food and Nutrition user technical inquires

in timely manner

PC Troubleshooting skills

Knowledge of Windows 7/Windows XP operating Systems

Knowledge of Microsoft Office 2010

Configuring of PC's\Laptops\Printers

Configuring of Software

Printer\Copier Troubleshooting skills

Maintain accurate supply of network/desktop and

copier supplies

Change printer/copier toner at user request

Maintain accurate records of IT equipment signed out of office

Maintain accurate inventory records of

hardware/software assets

Maintain recalibration schedule for Opscan 4

scanner

CLERICAL

Procurement or hardware/software quotes

Paperwork for procuring hardware/software through

completion of OIT checklists

Paperwork for procuring CAI services through completion of OIT checklists

Skills:

Skill

Required / Desired

Amount

of Experience

Prior experience

supporting XP

Required

1

Years

Hands on experience

with Windows 7

Required

1

Years

Experience with MS

Office 2007 and above

Required

1

Years

Prior PC Support

experience

Required

1

Years

Experience in customer

service documentation

Required

1

Years

Strong phone support

and verbal communication skills

Required

Please list positions where the candidates supported

technical systems over the phone.