CenturyLink IT Operations Associate Engineer - Adaptive Support in Town And Country, Missouri
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Reporting to the Manager of Operations Center Hosting Compute, the Adaptive Support Associate Engineer is responsible for proactive monitoring, diagnostics and resolution of Tier 1, 2, and 3 hosting compute and network issues.
The Adaptive Support team is accountable for all platform support for a subset of CenturyLink’s enterprise managed hosting customers, comprising of Incident Management, Change Management, Request Fulfilment, Event Management and interacting closely with Problem management.
Common technologies that are supported inlcude Linux (Red Hat), Microsoft Windows Server, VMware, load balancers, and more. Cloud experience (AWS and Azure) is a plus.
Prove to our customers that every experience matters by delivering the best customer experience possible
Follow all documented procedures related to the Associate Engineer position
Keep the client and their open tickets up to date at all times on incident progress
Manage, triage and resolve tickets raised off of alerts received from our hosting environment
Manage, triage and resolve tickets raised by the customer via telephone, e-mail and portal
React to proactive events in a timely manner as specified in the procedural documentation and training
Work with management on individual and team wide progress and improvements
Work in a team environment – multi-culture and global
Duties as assigned by supervisor
Windows Server 2003, 2008, and 2012 support background
Red Hat Enterprise Linux support background
Previous VMware experience
Host and network based firewalls
Understanding of Web Technologies, i.e. DNS, Load Balancers, WebSphere, IHS, PHP
Previous system administration experience with related technologies
Confident, professional and courteous when dealing directly with clients
Excellent written and verbal communication skills
Ability to work under pressure
Positive, proactive and can-do attitude
Proactive and energetic nature
Basic knowledge and understanding of networking protocols and infrastructure
Working knowledge and understanding of UNIX/Linux operating systems
Working knowledge and understanding of Microsoft operating systems
Live within commutable distance of primary office location
3 positions are available. Two of these are for Overnight shift and one for Day Shift:*
Wednesday - Saturday 7:30pm - 6:00am
Sunday - Wednesday 8:00pm - 6:30am
Wednesday - Saturday 9:30am - 8:00pm
Associates or Equivalent
Alternate Location: US-Missouri-St Louis
Requisition # : 148925
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.