DRS Technologies Inc. Satellite Operations Center Technician - Admin II Network in Tampa, Florida
DRS Technologies, Inc.
DRS Technologies is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security.
Headquartered in Arlington, VA, the Company is a wholly owned subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on DRS, please visit our website at www.drs.com.
DRS Global Enterprise Solutions, Inc. successfully delivers quality systems and services to CONUS and overseas units. Our systems solutions encompass broad data distribution networks and complex telecommunications systems for data, voice and video applications over integrated satellite, terrestrial, and wireless networks. Our proven service history of engineering, installing, operating and maintaining innovative, low-risk, and cost-effective communications resources illustrates our commitment to supporting military, commercial, and relief efforts at home and around the globe.
Job Location: Tampa, FL
Job Title: Satellite Operations Center Technician – Administrator II Network
Position Summary –
The Satellite Operations Center Technician II will provide tier 1 and tier 2 satellite and network operations support. The technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The technician will provide daily operational support for iDirect Technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the technician’s tasking will include shift work, including some weekends and holidays.
Duties and Responsibilities
Continuously monitor network and satellite space segment performance to provide customer tier 1 and tier 2 support as required.
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
Monitor iDirect TDMA equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
Prepare reports on network utilization, performance and activity as required.
Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues.
Analyze and resolve end user hardware and software computer problems in a timely and accurate manner, and provide end user training where required
Administer all equipment, hardware and software upgrades for telecommunications systems, digital communications systems, and LAN communications and systems
Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
Work with end users and department heads to identify and document required network service levels.
Monitor and test satellite network performance and provide satellite network performance statistics and reports
Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables
Respond to emergency network outages in accordance with business continuity and disaster recovery plans
Perform satellite network and security audits
Assist in network design and capacity planning
Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
Generate metrics, project status reports and operating status reports for management and team members
Provide guidance and training to less experienced personnel
Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
Provide service desk and technical support to users
Perform routine to moderately complex problem analysis and resolution design for systems and applications
Support, communicate, reinforce and defend the mission, values and culture of the organization
Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds).
Manage service restoration activities and track/update trouble ticketing system (Remedy).
Provide status reports to customers and management personnel.
Provide testing and implementation support of new software releases for deployed network equipment.
Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing.
Maintain timely and accurate helpdesk records using the ticket management system and master station logs
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Protect organization's value by preserving the confidentiality of information
Bachelor’s Degree in Electrical Engineering or related field, with 5 years progressively complex SATCOM engineering experience (or equivalent combination of education/training and experience).
Candidate must have a Top Secret (TS) Clearance with SCI eligibility determination.
Candidate must have experience managing and supporting iDirect Hub solutions, TCP/IP, general Networking concepts, and strong knowledge of SATCOM/RF concepts.
Candidate must have network specialized formal training, platform specific vendor training, PC applications formal training and education or experience with spreadsheets, text processing, data base and network communications
At least one (1) year education or directly related experience in network operations center support duties
Knowledge of the principles, methods, and techniques used in satellite network troubleshooting and support
Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools
Understanding of current principles, practices, technologies and products for network design, installation, management and support
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Ability to successfully interact with all levels of management, other IT professionals and end-users
Strong analytic and problem-solving skills
Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
Additional Desirable Qualifications
Linux / Unix
Microsoft Office suite
Trouble Ticket Tracking
Technical certification (CCNA, CCDA, CCNP or CCDP) preferred, but not required
DRS Technologies, Inc. is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law. CA# CS#