Option Care Manager, Intake Branch Operations in Tampa, Florida
Option Care is a healthcare services company that at its core delivers high quality, cost effective infusion services through trusted partnerships across the healthcare system, resulting in outcomes that make a positive difference in people’s lives.
Job Description Summary:
Responsible for facilitating the timely evaluation and acceptance of patients referred for service in order to meet the needs of the patient and customers as requested. Manage the entire Intake process from taking referral and verifying insurance to obtaining documentation.
Monitors adherence to Policies and Procedures, auditing as necessary. Insure Intake department is using appropriate forms, obtaining all proper and complete insurance verifications and obtaining all authorizations.
Ensures the appropriate notification of patients in regards to their financial responsibility, benefit coverage and payor authorization for services to be provided.
Monitors and evaluates Intake Employee productivity and performance to goal.
Completes all required projects and reports in a timely fashion on a daily, weekly or monthly basis per the direction of the leadership.
Trains new Intake Employees and conduct ongoing training and skills assessment as necessary.
Develops, monitors, coaches and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline. Builds employee morale, motivation and loyalty and fosters a team-like environment.
Other duties as assigned
Supervisory Responsibilities: i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.YesBasic Education and/or Experience Requirements:Bachelor’s degree and at least 3 years of healthcare intake/admissions and/or reimbursement experience OR a high school diploma and at least 5 years of healthcare intake/admissions and/or reimbursement experience.Basic Qualifications & Interests:
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
At least 1 year of experience directly managing people including hiring, developing, motivating, and directing people as they work.
Preferred Qualifications & Interests:
Bachelor’s degree in Healthcare Administration or Business-related field.
Previous Infusion Medical Billing/Collections or Intake/Admissions experience.
At least 2 years of experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines.
This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
Option Care is a leading provider of home and alternate treatment site infusion services. With a staff of more than 1,700 clinical experts – including specially trained infusion nurses, infusion pharmacists and registered dietitians – Option Care treats patients with a wide range of acute and chronic conditions. Comprehensive therapy management programs are offered for patients with nutrition disorders, bleeding disorders and heart failure, as well as those needing immunoglobulin (IG) therapy and anti-infective therapy. Option Care is able to provide services to 92% of the nation’s population through more than 90 infusion pharmacies and 100 alternate treatment sites across the country.