Amgen Director Information Systems - Global Infrastructure Operations in Tampa, Florida

Amgen is seeking a Director Information Systems (IS) - Global Infrastructure Operations to join the Infrastructure Operation team and will be responsible for overseeing, directing and managing all aspects of global service delivery (outsourced, managed service providers, contingent workers and staff) related to the Amgen's technological infrastructure, including Amgen's corporate network & monitoring, operating system management, cloud services and automation, and other technology platforms. The environment includes the following platforms and services: WAN/LAN network services, Internet and Firewall Access, Remote Access Mgmt and VPN, Identity and Access / Partner Management, Windows, Citrix, VMWare, Database Services (Oracle & SQL), storage and backup, data center operations, Unix, Middleware, webhosting and clustering, etc.

The Director IS will be part of the leadership team at the Shared Services site and will report to the Executive Director Business Services based at Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies

The Infrastructure Operations team is responsible for Level 1 - Level 3 support which includes services like Compute, Network, Storage, Data and Hosting.

Key Activities for the Director IS include:

Develop, oversee, direct and manage a large staff including 8+ direct reports, 90 total FTE staff and over 300 contingent workers

Oversee a large project and operating budget $100M

In partnership with key customers and service-provider partners, continuously ADVANCE Amgen's Infrastructure and associated offerings by applying best practices, and fit-for-purpose decision making

Review infrastructure service portfolio technology and services for remaining useful life and prepare plans for 'lifecycle management and refresh'

Coordinate with internal teams and service providers to ensure infrastructure service projects are planned, executed and achieve business/cost objectives

Ensure compliance with enterprise IT policy, process, procedures and controls by all staff

Ensure all servers, storage environments and data centers and related systems and tools systems have sufficient capacity to meet the current and future business needs

Provide the leadership and detailed technical expertise for the overall network, datacenter, SAN, virtualization and network design

Travel: International and Domestic travel up to 35% - short notice travel

Basic Qualifications

Doctorate degree and 4 years of Information Systems experience


Master's degree and 8 years of Information Systems experience


Bachelor's degree and 10 years of Information Systems experience


4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications

Bachelor's or Master's Degree in Computer Science, Information Systems, Engineering or other related field

10+ yrs of IT operations experience, to include 5+ years-experience in managing multiple, medium to large, cross-functional teams or projects, in areas such as network design and administration, data center operations, database administration, and systems programming and administration at the Director level of similar sized organization or operating environment

3+ yrs experience in managing in a highly regulated environment (Pharmaceutical, Bio-technology, Food, Beverage, Healthcare, or related industry) fulfilling GxP and SOX requirements

5+ yrs experience providing management direction in a multi-vendor outsourced service provider environment for a similarly sized organization

Prior operational delivery experience with IT infrastructure in areas such as: data center services, server operations, Network Operations Center (NOC), telecommunications, etc.

3+ yrs experience hosting a large, global Enterprise Resource Planning System (SAP or others)

Experience building teams within a start-up and/or consulting based industry environment and previously managed Senior Managers or above and managed organizations totaling 75 resources or more in the delivery of infrastructure services

Project management, time management, and conflict resolution/management skills

Strong communications, presentation, and organizational skills

Well versed in the most current Data Center technologies including Cloud, Virtual and private computing

Advanced WAN and LAN knowledge, including Ethernet, hubs, switches, TCP/IP, and network configuration

Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting

Thorough understanding of and experience in network design, optimization and traffic engineering

Experience with SOX and GxP compliance and in depth knowledge of security issues as they pertain to protection of Intellectual Property and Personally Identifiable Information

Excellent leadership skills, proven communication, organizational and customer-facing skills

Prior implementation experience with the IT Infrastructure Library (ITIL) framework to establish an IT Service Management environment or experience managing a third party service provider's implementation of ITIL

Prior experience implementing or managing Cloud - based service delivery (IaaS, PaaS and/or SaaS) within an enterprise

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.