JPMorgan Chase Chase Merchant Services-Executive Director, Acquiring Network Operations and Relationship Management in Tampa, Florida

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Acquiring Network Operations and Relationship Executive Director will reside within the Payment Network Office and maintain responsibilities for the day-to-day operations and relationships supporting the payment brands for both the credit and debit acquiring networks across the United States and Canada. This individual will communicate with both the issuing and acquiring Network partners to represent and leverage common and consistent viewpoints on behalf of JPMorgan Chase. The successful candidate will build solid relationships with key payment brand partners including MasterCard, VISA, American Express, Discover, JCB, CUP, and the PIN debit networks. Additionally, this individual will monitor key business metrics (operational and financial), to identify issues and frame critical decisions for the Head of Payment Network Office to communicate progress and potential issues/roadblocks to senior management regarding the Acquiring Network.

The Acquiring Network Relationship Manager will closely work with AEs and RMs of our largest and most important merchants to support their needs, surface issues, and advocate for their interests with the payment brands. This individual will also be responsible for the Payment Brand Initiatives (PBI) quarterly releases across all regions (working closely with their peer who covers the international regions). This includes ensuring the intake of changes, execution of requirements, development of client communications, continual process improvement as well as implementation of functionality in accordance with the Payment Brand mandates is timely and accurate. They will also ensure our controls are properly maintained and executed. The successful candidate will be a key contributor to the program’s steering committee, and will provide updates and status of PBI to key stake holders throughout the company, as well as provide regular updates to the Merchant Services’ Leadership team as appropriate.

The successful candidate will manage a team and is expected to identify, hire and retain talent by providing regular coaching and feedback to the team. The team will consist of Acquiring Network Relationship Managers who will creatively solve daily acquiring network issues and manage debit network relationships.

This individual will identify internal key stakeholders across the various lines of businesses within JPMC to build partnerships to leverage payment network industry knowledge to make significant and impactful decisions, and to drive effective collaboration between JPMC and the Acquiring Networks. The successful candidate will establish comprehensive strategies that utilize existing processes, determine new processes when necessary, and partner with all functional areas to accomplish our business goals.

The core responsibilities of this positioninclude:

  • Closelywork with the payment brands to advocate for the needs of our merchantsand our business (e.g., advising on rule changes/modifications,negotiating waivers)

  • Managethe payment brand acquiring activities across US and Canada and byoverseeing the teams in each of those areas.

  • Maintainoversight of the quarterly PBI release projects, controls for the PBIprojects, as well as the Payment Brand projects handled separately.

  • Publishinternal communications (e.g., Payment Relations News) of all keynetwork rules and regulations changes to appropriate parties inpreparation for client communications.

  • Overseeand implement new initiatives to provide additional functionality andsupport for clients as they relate to the Payment Networks.

  • Conductregular business reviews with Network Partners, including internal issuingpartners to provide updates on acquiring activities and issues.

  • Supportnegotiation of acquiring contracts in partnership with Payment NetworkOffice.

  • Managerelationships and contracts with regional PIN debit networks includingdevelopment requirements and support.

  • Partnerwith the PNO Analytics team to aid in implementing strategies for PINdebit routing.

  • Leadan effective and collaborative communication culture between MerchantServices and internal JPMC Partners.

  • Maintaina regular cadence with internal JPMC key stakeholders to monitor progress,ensure coordination and collaboration among teams, and identify/resolvepotential issues.

  • Abilityto execute people manager responsibilities including developing talent, coaching,providing timely feedback, clearly communicating priorities, managingresources and supporting diversity.

  • Abilityto establish and maintain a proper control environment whereby policies,procedures and processes are understood by all associates and areconsistently followed. Holds subordinates accountable for compliancewithin a controlled environment.

Experience needed:

  • Bachelor’sdegree or equivalent experience required. MBA or Master’s degree preferred.

  • Minimum10+ years of management and leadership experience in payment industryworking with payment brands and/or product

  • Highlyskilled operational, project management, productivity improvement andorganizational effectiveness

  • Exceptionalleadership acumen to build high performing teams, and attract top talent

  • StrategicThinker and a “thought leader”

  • Mustbe able to challenge traditional thinking and champion change

  • Abilityto lead via influence

  • Stronginterpersonal skills and ability to work across functions

  • Exceptionalrelationship management skills and highly collaborative

  • Exceptionalverbal and written communication skills

  • Stronganalytical, financial and decision making skills

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.