Date:Aug 9, 2017

Location:TALLAHASSEE, FL, US, 32399

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Requisition No: 17593

Agency: Highway Safety and Motor Vehicle


Position Number: 76002845

Salary: $44,000.04 Annually

Posting Closing Date: 08/18/2017

Department of Highway Safety and Motor Vehicles

Office of Executive Director

Learning and Development Office

In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems and actual work experience,years of employment, hours worked per week must be clearly defined, or the application may not be considered for the position.

Operations Review Specialist


Contact Person:Mark Witmer,

The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provide highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way toA Safer Floridathrough the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

  • Annual and Sick Leave Package

  • Nine Paid Holidays

  • State Health and Life Insurance

  • Educational Benefits

  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website

Description of Job

The Operations Review Specialist position is a lead member of the Educational Technology team within the Learning and Development Office (LDO). The Educational Technology team is primarily responsible for managing and maintaining courses and learner transcripts using the Department’s online Learning Management System (LMS); analyzing and evaluating training effectiveness; disseminating and analyzing various surveys and performance studies; and writing various reports. In addition to the regular duties of the team, the incumbent of this position will be providing technical support and ongoing training to team members and assisting the team manager with daily project management. Daily responsibilities include reviewing employee work deliverables and providing feedback to help better meet the deliverable needs and customer expectations, encouraging and actively promoting employee learning and performance improvement; assisting in the creation of and maintaining quality standards and tools; assisting with identifying and implementing process improvements; testing and assigning online courses; providing support through customer service to department employees and external LMS users; analyzing and reporting on all training activities using data from the LMS; performing analysis on data collected from surveys; writing reports; and providing daily customer service to various department stakeholders and tax collector employees. Additionally, this position will be responsible for conducting research; documenting processes; and using and ensuring project management practices are consistently utilized throughout the team to ensure projects are meeting timelines and quality standards. The incumbent of this position uses MS Excel to run reports and perform analysis; applicants with knowledge and skills in SPSS, SAS and/or Minitab will be given a preference. Additional responsibilities include providing hardware, software and audio visual support to employees.

Preferred Qualifications

Preference will be given to applicants with the following:

  • Bachelor’s degree

  • Experience administering computer-based Learning Management Systems (LMS), or computer-based Human Resources Information Systems (HRIS), Human Resources Management Systems (HRMS), or Human Capital Management Systems (HCM)

  • Experience using charts, graphs and other visual data representations to analyze and report information

  • Experience using MS Excel, Minitab, SPSS, SAS, or other software, to compile and organize data, run analysis, and write reports based on the information

  • Experience managing or leading projects

Knowledge, Skills & Abilities:

  • Knowledge of learning management system functionality, processes, and best practices.

  • Knowledge of data analysis, research methods, theory, and statistical tests.

  • Strong skills in effective written and verbal communication.

  • Strong skills in problem solving and troubleshooting software.

  • Skill in evaluating and summarizing data to identify trends and issues and make recommendations for best practices and process improvements.

  • Extensive skills using software (MS Excel, Minitab, and/or SPSS) with the ability to create tables and graphs, develop formulas and use pivot tables to create meaningful reports.

  • Skill in Microsoft Office products including Excel, Outlook, PowerPoint, SharePoint, and Word.

  • Ability to collect, compile, summarize, and analyze data using statistical methodologies and theories.

  • Ability to build trust, lead and mentor others.

  • Ability to cultivate and positive working environment.

  • Ability to communicate effectively and build positive rapport with others.

  • Ability to develop and use project management tools.

  • Ability to handle multiple priorities.

  • Ability to use database and spreadsheet software.

  • Ability to understand and apply rules, regulations, policies, and procedures related to training functions.

  • Ability to establish and maintain effective working relationships with others.

  • Ability to work independently and as a member of teams to carry out a variety of critical and time sensitive projects without detailed instructions.

  • Ability to identify information, materials, and resources needed to complete a project or assignment.

  • Ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments (e.g., and personnel related projects, legal requests, and projects).

  • Ability to apply critical thinking to work through complex issues or problems.

  • Ability to maintain accuracy and attention to detail when completing multiple assignments.

General Information

The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to pre-employment fingerprinting and background investigation.

The process for selecting applicant(s) for this position could take up to six months. Following the six month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.

HSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere. All documentation is due by the close of the vacancy announcement.

Nearest Major Market:Tallahassee