Date:Jul 17, 2017

Location:TALLAHASSEE, FL, US, 32399

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Requisition No: 15405

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 64081780

Position Number: 64081780

Salary: $38,659.92

Posting Closing Date: 07/23/2017

Anticipated Vacancy


Position will be filled at the minimum salary of $38,659.92 annually and requires a security background check.

This position is located within the Division of Medical Quality Assurance, Bureau of Operations and Licensure Support Services Unit. The position reports directly to the Unit Manager. This position is responsible for the daily operations of employees who respond to healthcare practitioner inquiries both in writing and by telephone. This team performs detailed research to address customers ‘concerns, reviews and process system generated reports and handles complex inquires to determine avenues and eligibility for registration and license renewal. The position will also serve as the personnel liaison and assist with advertisement requisitions, personnel action requests and recruitment of employees within Licensure Support Services. The incumbent must possess supervisory, leadership skills, excellent customer service skills, be proficient in Microsoft Excel and have the ability to effectively communicate, facilitate organized work groups, and apply applicable rules, regulations, policies and procedures. Knowledge of Sterling management principles, program development, strategic planning/quality management and working with operational budgets preferred.

This position supervises employees responsible for providing services related to licensing, license maintenance, practitioner profiles, license reports and educational webinars. The position is responsible for completing performance appraisals, planning and directing work, approving leave, and has authority for hiring and taking disciplinary action or effectively recommending such actions. The incumbent will plan workload, workflow, and priorities to ensure compliance with statutory requirements for healthcare practitioners licensed or seeking licensure in Florida. The incumbent will continuously evaluate the workflow and processes to improve the quality and quantity of work performed.

The ideal candidate will possess strong leadership skills, have knowledge of Florida Statutes and standard office practices, the ability to consult with other managers and administrative staff to resolve programmatic issues and review administrative policies, procedures, guidelines and evaluate impact on operations. Must be able to identify and analyze business requirements and systems design to meet business needs and make recommendations for changes, improvements and modifications to ensure the quality and accuracy of information. Knowledge and skill in project planning and the ability to adhere to deadlines is required. The candidate must be able to exhibit professional discretion in working with confidential information. Excellent customer service and communication skills, both written and verbal, are required. Excellent time management, attention-to-detail, organizational, and interpersonal skills are desired. Additionally, the candidate will be a motivated individual, interested in improving processes and dedicated to the Department of Health’s mission.

A Bachelor’s degree is preferred, but candidates with relevant professional experience will be considered.

The hours of operation within the Licensure Support Services Unit is 8:00 AM – 6:00 PM Monday through Friday. Employee hours range from 8:00 a.m. to 5:00 p.m. A BACKGROUND CHECK AND FINGERPRINTING ARE CONDITIONS OF EMPLOYMENT.

**All applications for employment must be received via the People First System.

*NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application. *

This position requires a security background check and/or drug screening and participation in direct deposit.Note:You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Only U.S. citizens and lawfully authorized alien workers will be hired.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market:Tallahassee