Honeywell HRS Operations Specialist in Taguig, Philippines

HRS Operations Specialist• Investigate and resolve Tier 1 issues and inquiries resolution and ensure services are delivered at the define SLA’s

• Interact and co-ordinate with HR teams.

• Demonstrating high level of accountability/ownership with the utmost send of urgency.

• Escalation of issues that could not be resolved at Tier 1 to the TL of the team.

• Use the escalation matrix to quickly and efficiently escalate issue.

• Be part of huddles, team meetings and one on one as and when required.

• Proactively communicate process updates to the team and ensure process documents / Standard Work Instructions/Process Maps are up to date.

• Attend conference calls on the processes that are supported on the floor as and when appropriate.

• Actively participate in team building activities on the floor and should be a role model.

• Liaise with the COE's for feedback on process improvements and drive continuous improvements through SDP / GB projects.

• Be part of & drive HOS improvement work stream initiatives.

• Create a positive customer experience in every interaction.

• Escalate to higher Tier or Technology team on time, for issue resolution, which is out of scope.

• Participate actively in Tier Meeting, Team Meetings etc.

• Contribute to Kaizen culture by identifying opportunities to improve.

• Adhere to prescribed Standardized Work and support in keeping the documentation up-to-date.

• Adhere to prescribed Sales Force Standard Operating Procedures (SOP) and Critical to Quality (CTQ) elements.

• Participate in activities, training programs and events related to Honeywell Operating System (HOS).

• Good communication Skills- Written and Spoken.

• Meets commitments to customers/clients.

• Takes responsibility to correct customer problems and concerns.

• Regularly searches for opportunities to provide better solutions for clients.

• Behaves in accordance with professional/industry standards.

• Puts a high priority on attaining results.

• Generates and implements new ideas and solutions to improve processes

• Seeks out and supports new ideas and initiatives; readily adapts to change.

• Takes cultural and geographic differences into account when conducting own work.

• Looks beyond own group or location to leverage what other parts of the organization have done.

• Demonstrates the courage to raise potential issues and concerns.

• Knows when to make a decision and when to ask for approval.

• Accepts feedback when it is offered.

• Changes behavior in response to feedback.

• Pursues continuous learning and skill development.

• Demonstrates awareness of own strengths and weaknesses.

• Understands and utilizes six sigma and lean tools, processes, and other enablers.

Qualifications

• University degree.

• Experience in leading continuous process improvement projects and programs required, six sigma certification strongly preferred

• Operational experience in Shares Services, if not in a BPO setting. Good communication skills

Additional Skills & Attributes:

• Responsive and displays a sense of urgency

• Demonstrated ability to work with teams, demonstrated initiative, ownership & accountability

• HR Functional process knowledge

• Ability to coordinate action from groups outside of direct reporting lines to resolve issues

• Experience in operating at all levels of the business

• Proven ability to influence and promote ideas upwards

• Effective communicator with strong presentation skill

Additional Information
  • Job ID: 00356657
  • Category: Human Resources
  • Location: Taguig, PH-04 PHL

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