Philips Sales Operations Specialist in Sydney, Australia
Works on problems of moderate scope where the analysis of quote suport data requires a review of a variety of factors using Root Cause Analysis.
The development of the solution requires a multi-disciplinary approach and knowledge of basic quoting principles, -theories and -concepts.
Formulates the solution for (technical) partial problems by combining previous experiences
As a key member of the Quotes & Tenders team, in this position you will work closely with multiple stakeholders in order to obtain tender content, strategy to formulate and deliver high quality quote and tender submissions for a geographic allocation of accounts and for large national or strategic bids. You will also have responsibility for screening processing of equipment orders from customers and distributor business partners ensuring compliance with Philips policies and procedures. You will act as 2IC for the Bid Manager and provide support to the Q&T team in the day to day processing activities.
Assist the Bid manager in implementing internal continuous improvement initiatives and other mandated process changes affecting Q&T team areas of responsibility
Undertake key user responsibilities for EasyConnect ticketing system and SOFON quotation tool
Maintain key performance metrics for Q&T team and update the scorecard
Ensure that the Tenders register and Free of Charge register are accurately maintained and up-to-date recording the statistics in the scorecard.
Order Processing: create order packs for the Order Desk in Singapore who are the order entry point for the Business Unit manufacturing facilities, ensure compliance with Philips policies on order recognition, cost of sales and pricing is approved by the appropriate authority level.
Quotations: create and maintain quotations on request from the sales team by checking appropriate authorisation, signatories and price approvals within given deadline.
Tenders: coordinate and drive the tender response creation process, circulating tender to relevant stakeholders including product specialists, customer support specialists, contract manager/legal support, and project managers.
Provide general assistance to Account Managers and Business/Product Manager as required.
You will have strong administrative skills gained from an EA, sales support, bid support or administration role. You will have well-honed written and communication skills, with good attention to detail, accuracy and an eye for inconsistency. You will have a methodical and process orientated approach, be able to influence a wide range of stakeholders and ability to prioritise. To be successful in this role, you will also have a proactive attitude, be able to work both independently and within a team.