Georgia Employer SYSTEMS OPERATIONS SUPPORT - WINDOWS in Suwanee, Georgia
Systems Operations Support - WindowsJob ID2016-1019Job LocationsUS-GA-SuwaneeCategoryInformation Technology OVERVIEWTeam up with QTS, an industry leading international provider of data center, managed hosting and cloud services. The QTS integrated 3C portfolio is unique in the marketplace and is delivered via world-class mega data centers and personalized customer service. We transform ideas into products and services that help customers add efficiency to their IT and business operations and, in turn, deliver better service to their customers. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. We do this by hiring quality individuals with integrity and personal accountability who value teamwork, excellence, and proactive thinking. If you share these values and want to be part of something exciting, please contact us today.As a member of QTS's 24x7 Operations Service Center team you will be directly responsible for the successful implementation and support of our customers Microsoft platform solutions. Communication with customers, vendors and co-workers in a clear and professional manner is an absolute must. Strong interpersonal and written communication skills are essential. Advanced skills in understanding a customer's requirements, identifying deficiencies and potential opportunities. Strong analytical and troubleshooting skills are highly valued and required. Demonstrated commitment to growth in technical role is expected, and behavior and actions that are in alignment with the QTS Customer Creed.The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work.RESPONSIBILITIES, other duties may be assignedProvide operational support in response to monitoring alerts and resolve incidents.Deliver customer-focused support through phone calls and ticket-based communications.Perform scheduled system maintenance activities including:Hardware and software upgradesSoftware and application patchingWork closely with others to troubleshoot complex customer issues and document solutions.Manage your assigned tickets to ensure SLA compliance and customer satisfaction.Consistently demonstrate initiative and commitment to optimizing systems and processSupport VMware ESXi and vCloud/vCAC infrastructures on Cisco UCS and similar hardware platformsDiagnose and troubleshoot Windows infrastructures and related technologiesEngage with technical and non-technical QTS LOBs, QTS partners, vendors, and clientsParticipate in functional test planning and testing for the assigned functional area(s) or project(s)Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolutionBASIC QUALIFICATIONSAAS or BS degree in Computer Science, Management Information Systems, or other related field is preferred, but will consider commensurate experien... For full info follow application link.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals and disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.