New York Community Bank Branch Operations Coordinator in Suffolk locations, New York
Branch Operations Coordinator is primarily responsible for providing daily operational assistance in accordance with the guidelines and objectives set forth by the Bank. Deliver excellent customer service experiences to both prospective and existing clients while ensuring compliance requirements are met.
Works closely and provides input to the Assistant Branch Manager and Branch Manager to fulfill the daily requirements needed to continually improve branch performance. Authorized to approve within allowable limits: Wire Transfers; Overdrafts; Items on NSF report and (PNET) supply order. Has authority in the absence of the Branch Manager for all logs and monthly self assessment reports. Directly responsible for monitoring and facilitating all monetary transactions in accordance with bank policy. Oversees Financial Services Associates in the performance of their duties while providing operational guidance and instruction. Communicates and implements branch policies and procedures. Provides training and guidance to staff to ensure transactions are processed accurately and efficiently by using in-depth policy and procedural knowledge to also handle complex transactions and issues. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank operations, sales and service standards. Establishes new accounts; interview loan applicants and assist in the application process. Has full access to confidential reports via Dashboard in order to print and update various lists.
EDUCATION AND EXPERIENCE
High School diploma or equivalent, some college preferred. Two to three years related work experience.
KNOWLEDGE, SKILLS AND ABILITIES
Broad knowledge of Bank policies and procedures, services and products. Extensive knowledge of branch operations and regulatory requirements. Excellent organizational, communication and interpersonal skills.
NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, religion, sex, sexual orientation, age, national origin, disability, citizenship, covered veteran status, genetic predisposition, marital status, military status, gender identification or any other legally recognized protected basis under local, state or federal law, regulations or ordinances. In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.