Center For Diagnostic Imaging Operations Manager in St. Louis Park, Minnesota

Job Summary As an Operations Manager you will be responsible for all operational aspects of running diagnostic imaging centers in the Twin Cities market. Operational responsibilities include planning, staff management, budget management, working closely with all partners, maintaining relationships with referring groups, and on-going customer service functions. This position is also responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs) for the market. Center for Diagnostic Imaging (CDI) is one of the nation's largest providers of diagnostic imaging services, and our care and expertise is delivered through outpatient centers and mobile imaging services in hundreds of communities by local teams of top radiologists, technologists and care providers. CDI continues to grow and thrive through local partnerships built on a foundation of delivering quality, access, service excellence and value. As an Operations Manager in the Twin Cities, you'll play a pivotal role in our continued growth in Minnesota. ESSENTIAL DUTIES AND RESPONSIBILITIES: Fosters an environment where customer service is a priority by believing in and practicing (40%) Center Operations * Remains visible at disgnostic imaging centers and has an understanding of a center's morale and workload * Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service * Arranges appropriate physician coverage for all contrast and sedation studies * Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities * Works with sales team, patients, and referring offices to ensure satisfaction * Attend sales calls and lunch meetings with sales team, providing operations knowledge * Assists in targeting payor relationship opportunities in the market * Monitors payor referral activity * Interfaces with Medical Director, SVP/GM, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations * Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions * Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator * Assists Marketing department to develop mailing collateral for defined market * Ensures compliance with all HIPAA guidelines (30%) Staff management * Oversees and assists in training of new associates and supervisors, providing resource and technical expertise * Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates * Leads regular staff meetings and employee one-on-one discussions * Supports and conducts training efforts for continuing education for the technologists and nurses * Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc. * Maintains staff retention by implementing effective retention strategies * Implements strategies to promote teamwork within the center and with other associates including management and radiologists (25%) Center Planning * Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation * Develops and manages the budget for the imaging center(s) and recommends financial decisions for the center * Monitors performance and profitability of services offered * Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc. (5%) Completes other tasks and projects as assigned Location 002 - St. Louis Park, MN Status Full-time Requi